Patrick Cook Email & Phone Number

Dothan, Alabama Area

Work as part of the Network and Security team maintaining the network infrastructure security. Analyze and implement new security protocols for greater efficiency against threats or malfunctions. Find and resolve existing security issues. Continuously monitor the network for security breaches. Recommend modifications in technical and regulatory areas that.

Fort Rucker, AL

• Support of government provided computers, printers, and computer peripherals used for supporting ULLS-A (E) and other Army Fleet Support business processes.
• Assist 3000+ network users in resolving various computer software and hardware issues
• Track, record and report all user issues forwarded through the ITS help desk system (Track-it!)
• Perform daily and periodic computer, printer, and peripheral maintenance as required
• Maintain and follow various maintenance tracking and ticketing policies and procedures while documenting steps taken to correct various issues with software, network access and computer hardware
• Maintain and follow company and DOD standards while handling sensitive/confidential equipment, documents, and information

Dothan, Alabama Area

• Provided maintenance and support to network infrastructure which included VMware, Citrix and Microsoft Windows Servers and Clients.
• Maintain and troubleshoot Windows computers and Thin clients
• Maintain and troubleshoot Network Devices and Printers
• Microsoft Windows Server maintenance
• VMware ESX Server maintenance
• Citrix Server maintenance

• Responsible for installing and supporting Microsoft Windows XP Professional and Microsoft Windows 2000 Professional, Microsoft Windows Office 2003 and Microsoft Windows Office 2007.
• Responsible for installing, supporting and maintaining iPass Connect, Cisco Systems VPN Client, and any other software needed by support center and field personnel.
• Responded to, evaluated, and prioritized incoming phone and e-mail requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Logged incoming calls and e-mails to Support Center into “Heat” Call Tracking software.
• Traveled on site and to stores to maintain computer systems.
• Maintained user accounts and computer accounts using Active Directory.

• Responsible for documenting software applications.
• Designed and developed reports using Visual Studio 2003 and SQL Server Reporting Services.
• Helped create and maintain databases using SQL Server 2000 and SQL Server 2005.

• Responsible for assisting Movie Gallery stores with hardware and software issues associated with the proprietary software MeGA LINK.
• Received calls from Movie Gallery employees and logged the calls using “Heat” Call Tracking software.
• Provided prompt, accurate, and respectful support to users, employing high degree of customer-service skills and technical expertise while ensuring user satisfaction.

Associate, Applied Computer Science

Diploma, General Study

Advanced Diploma