Developed and implemented the global Supply Chain Quality strategy for the Packaging & Specialty Plastics Business. Provided leadership for team of fifteen (15) regional Supply Chain Quality Leaders and Business Quality Champions, to deliver service and quality improvements that drive operational excellence and create a positive customer experience.

Responsible for global Supply Chain Quality Management business process. Includes development, documentation and continuous improvement of workflow, training, reporting and analytics in support of quality and customer relationship management. Global Integration Leader for ERP project to transition Supply Chain Quality Management business process from SAP R/2 to SAP ECC.

Developed and implemented logistics asset strategy for North America rail car fleet and led sales and operations planning for multi business planning envelopes in conjunction with business supply chain leaders. Balance rail asset supply and demand, collaborated with purchasing to develop RFP’s in support of acquisition strategy, developed financial justification for capital authorizations and management of maintenance budget. Led projects and drive asset utilization improvements. Utilized Six Sigma methodology to identify defects and improve work processes and drive change management. Provided day-to-day coaching and guidance for Rail Fleet Administrators. Managed relationships and service level agreements for JV and divested customers and support merger and acquisition initiatives.

Implemented Six Sigma projects to eliminate defects and implement LEAN concepts in the areas of supply chain planning, logistics and raw materials purchasing. Coordinated with customers and suppliers to collaborate and integrate supply chain activities. Implementation lead for joint venture and merger & acquisition integration activities. Led supply chain planning team organizational redesign to optimize roles and responsibilities following major corporate acquisition.

Led Sales and Operations Planning (S&OP) process for a business value center. Developed and implemented supply/demand plan based on available manufacturing capacity and forecasted sales volume. Developed optimized production plans that supported business cost, service level, inventory and growth objectives. Developed and implemented contingency plans to mitigate impact of unplanned events. Primary interface for sales and marketing, manufacturing, R&D, finance and customer service in support of customer and functional requirements. Coordinated with modal logistics and purchasing to define logistics and raw material requirements.

Managed supply/demand balance and executed inventory replenishment planning work process for packaged warehouses, rail-to-truck transfer facilities and bulk liquid terminal locations in North America. Implemented logistics strategy, optimizing freight costs and inventory turns. Developed, communicated and implemented alternate sourcing in contingency situations. Maintained inventory and freight metrics.

Provided premier customer service for strategic Plastics business customers. Primary front-line interface with external customers for, SAP order entry, resolving pricing and invoicing issues and relationship management. Managed credit and collections and customer accounts receivables improvement initiatives. Supported field sales activities as key member of customer account teams. Interfaced with production facilities on product availability and logistics requirements to ensure customer requirements were met. Focal point for resolving customer quality and logistics issues.