Dave Boyd

Dave Boyd Email and Phone Number

Manager of Customer Analytics @ GCC
Katy, TX, US
Dave Boyd's Location
Houston, Texas, United States, United States
About Dave Boyd

Leading the contact center team at Global Custom Commerce, we've leveraged analytical prowess to elevate customer satisfaction and service efficiency. Our efforts have significantly bolstered Blinds.com's standing within the retail sector.Embracing the intricacies of customer service, our team has turned challenges into avenues for growth, with a focus on strategic customer engagement. Thanks to our dedication, every customer interaction is a step towards enhancing our brand's value.

Dave Boyd's Current Company Details
GCC

Gcc

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Manager of Customer Analytics
Katy, TX, US
Website:
blinds.com
Employees:
334
Dave Boyd Work Experience Details
  • Gcc
    Manager Of Customer Analytics
    Gcc
    Katy, Tx, Us
  • Global Custom Commerce / Blinds.Com (A Home Depot Company)
    Contact Center Manager
    Global Custom Commerce / Blinds.Com (A Home Depot Company) Dec 2021 - Present
    Houston, Texas, United States
  • Global Custom Commerce / Blinds.Com (A Home Depot Company)
    Cx Customer Success Manager
    Global Custom Commerce / Blinds.Com (A Home Depot Company) Apr 2019 - Dec 2021
    Houston, Texas Area
  • Global Custom Commerce / Blinds.Com (A Home Depot Company)
    Cx Product Analyst
    Global Custom Commerce / Blinds.Com (A Home Depot Company) Jul 2018 - Apr 2019
    Houston, Texas Area
  • Global Custom Commerce / Blinds.Com (A Home Depot Company)
    Sr. Cec Lead
    Global Custom Commerce / Blinds.Com (A Home Depot Company) Mar 2017 - Jul 2018
    Houston, Texas Area
  • Blinds.Com(A Home Depot Company)
    Sales Consultant
    Blinds.Com(A Home Depot Company) Jan 2015 - Feb 2017
    10255 Richmond Avenue
    Blinds.com, now under the Home Depot family, is the world´s #1 online provider of custom window treatments. Blinds.com continues to win multiple awards including being ranked in the "Mid-Sized Top Workplace" category by the Houston Chronicle, "Houston's Best and Brightest Companies to Work For" by the National Association of Business Resources, "50 Most Engaged Workplaces" by Achievers, and more.Purpose: Help people become better than they ever thought possibleCore Values:1)… Show more Blinds.com, now under the Home Depot family, is the world´s #1 online provider of custom window treatments. Blinds.com continues to win multiple awards including being ranked in the "Mid-Sized Top Workplace" category by the Houston Chronicle, "Houston's Best and Brightest Companies to Work For" by the National Association of Business Resources, "50 Most Engaged Workplaces" by Achievers, and more.Purpose: Help people become better than they ever thought possibleCore Values:1) Improve Continuously2) Experiment Without Fear of Failure3) Be Yourself and Speak Up4) Enjoy The RideAs a Sales?Design Consultant I:Maintain a customer pipeline which includes sending samples, saving carts and emailing quotes to customers in order to close salesMultitask! Switching between multiple screens, inputting the correct information and consulting with customers, all while wearing your fancy art curator glassesCall back customers that left messages about completing purchases or collaborate with your colleagues and split the amount of the saleBond with your colleagues by sharing design tips and tidbits of sales advice in order to continuously improveAm in control of my performance-based compensation by meeting or exceeding sales performance standards in key performance metricsMeet with my coach to set professional, measurable goals for yourself and strive to attain and exceed themAm a constant ambassador of our core values and mission statement by providing great ideas and feedback Show less
  • Cbscpa
    Business Development Manager
    Cbscpa Apr 2013 - Dec 2014
    Expanding the company's account base.
  • Tdindustries
    Customer Care Account Manager
    Tdindustries Feb 2012 - Apr 2013
    Houston, Tx
    Inside Sales. Write proposals and generate quotes. Manage existing customer accounts.
  • Coufal Prater Equipment
    Service Manager
    Coufal Prater Equipment Apr 2010 - Feb 2012

Dave Boyd Skills

Customer Service Management Sales Team Building Sales Management Microsoft Excel Operations Management Microsoft Office Process Scheduler Leadership Customer Satisfaction Business Development Negotiation Coaching Process Improvement Project Management Forecasting Program Management Training Public Speaking Change Management Project Planning Call Centers Customer Retention Sales Operations Construction Business Strategy Digital Marketing Product Management Outlook Powerpoint Team Leadership Leadership Development Design Thinking Team Management Enterprise Marketing Product Analysis New Business Development Service Management Tableau Sql Data Analysis Account Management Inventory Management Service Delivery Contract Negotiation Contract Management Budgets Procurement Strategic Planning Ms Project Microsoft Word Retail

Dave Boyd Education Details

Frequently Asked Questions about Dave Boyd

What company does Dave Boyd work for?

Dave Boyd works for Gcc

What is Dave Boyd's role at the current company?

Dave Boyd's current role is Manager of Customer Analytics.

What is Dave Boyd's email address?

Dave Boyd's email address is jd****@****ail.com

What is Dave Boyd's direct phone number?

Dave Boyd's direct phone number is +193666*****

What schools did Dave Boyd attend?

Dave Boyd attended Sam Houston State University, Sam Houston State University.

What are some of Dave Boyd's interests?

Dave Boyd has interest in Civil Rights And Social Action, Science And Technology, Education, Arts And Culture.

What skills is Dave Boyd known for?

Dave Boyd has skills like Customer Service, Management, Sales, Team Building, Sales Management, Microsoft Excel, Operations Management, Microsoft Office, Process Scheduler, Leadership, Customer Satisfaction, Business Development.

Who are Dave Boyd's colleagues?

Dave Boyd's colleagues are Linda Lanier, Rebecca Johnson, Elena Thompson, Michael Fyffe, Cynthia U., Veronica Acevedo, Herbert Cunning.

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