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Leading the contact center team at Global Custom Commerce, we've leveraged analytical prowess to elevate customer satisfaction and service efficiency. Our efforts have significantly bolstered Blinds.com's standing within the retail sector.Embracing the intricacies of customer service, our team has turned challenges into avenues for growth, with a focus on strategic customer engagement. Thanks to our dedication, every customer interaction is a step towards enhancing our brand's value.
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Manager Of Customer AnalyticsGccKaty, Tx, Us -
Contact Center ManagerGlobal Custom Commerce / Blinds.Com (A Home Depot Company) Dec 2021 - PresentHouston, Texas, United States -
Cx Customer Success ManagerGlobal Custom Commerce / Blinds.Com (A Home Depot Company) Apr 2019 - Dec 2021Houston, Texas Area -
Cx Product AnalystGlobal Custom Commerce / Blinds.Com (A Home Depot Company) Jul 2018 - Apr 2019Houston, Texas Area -
Sr. Cec LeadGlobal Custom Commerce / Blinds.Com (A Home Depot Company) Mar 2017 - Jul 2018Houston, Texas Area -
Sales ConsultantBlinds.Com(A Home Depot Company) Jan 2015 - Feb 201710255 Richmond AvenueBlinds.com, now under the Home Depot family, is the world´s #1 online provider of custom window treatments. Blinds.com continues to win multiple awards including being ranked in the "Mid-Sized Top Workplace" category by the Houston Chronicle, "Houston's Best and Brightest Companies to Work For" by the National Association of Business Resources, "50 Most Engaged Workplaces" by Achievers, and more.Purpose: Help people become better than they ever thought possibleCore Values:1)… Show more Blinds.com, now under the Home Depot family, is the world´s #1 online provider of custom window treatments. Blinds.com continues to win multiple awards including being ranked in the "Mid-Sized Top Workplace" category by the Houston Chronicle, "Houston's Best and Brightest Companies to Work For" by the National Association of Business Resources, "50 Most Engaged Workplaces" by Achievers, and more.Purpose: Help people become better than they ever thought possibleCore Values:1) Improve Continuously2) Experiment Without Fear of Failure3) Be Yourself and Speak Up4) Enjoy The RideAs a Sales?Design Consultant I:Maintain a customer pipeline which includes sending samples, saving carts and emailing quotes to customers in order to close salesMultitask! Switching between multiple screens, inputting the correct information and consulting with customers, all while wearing your fancy art curator glassesCall back customers that left messages about completing purchases or collaborate with your colleagues and split the amount of the saleBond with your colleagues by sharing design tips and tidbits of sales advice in order to continuously improveAm in control of my performance-based compensation by meeting or exceeding sales performance standards in key performance metricsMeet with my coach to set professional, measurable goals for yourself and strive to attain and exceed themAm a constant ambassador of our core values and mission statement by providing great ideas and feedback Show less -
Business Development ManagerCbscpa Apr 2013 - Dec 2014Expanding the company's account base.
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Customer Care Account ManagerTdindustries Feb 2012 - Apr 2013Houston, TxInside Sales. Write proposals and generate quotes. Manage existing customer accounts. -
Service ManagerCoufal Prater Equipment Apr 2010 - Feb 2012
Dave Boyd Skills
Dave Boyd Education Details
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English Language And Literature/Letters -
English/Business
Frequently Asked Questions about Dave Boyd
What company does Dave Boyd work for?
Dave Boyd works for Gcc
What is Dave Boyd's role at the current company?
Dave Boyd's current role is Manager of Customer Analytics.
What is Dave Boyd's email address?
Dave Boyd's email address is jd****@****ail.com
What is Dave Boyd's direct phone number?
Dave Boyd's direct phone number is +193666*****
What schools did Dave Boyd attend?
Dave Boyd attended Sam Houston State University, Sam Houston State University.
What are some of Dave Boyd's interests?
Dave Boyd has interest in Civil Rights And Social Action, Science And Technology, Education, Arts And Culture.
What skills is Dave Boyd known for?
Dave Boyd has skills like Customer Service, Management, Sales, Team Building, Sales Management, Microsoft Excel, Operations Management, Microsoft Office, Process Scheduler, Leadership, Customer Satisfaction, Business Development.
Who are Dave Boyd's colleagues?
Dave Boyd's colleagues are Linda Lanier, Rebecca Johnson, Elena Thompson, Michael Fyffe, Cynthia U., Veronica Acevedo, Herbert Cunning.
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