Dave Hickman Email and Phone Number

Manage technical teams providing hosting services for 27 health clinics across Michigan. • Project manager for numerous technical upgrades including a fiber switch upgrade, backup solution migration and data center server upgrades.• Created Disaster recovery documentation containing individualized plans for each technical tower.• Implemented new change control and RCA processes which improved communications and increased client satisfaction.

Provide 3D CAD renderings for current projects and upcoming proposals. Design and implement Smart home solutions as requested by clients.

Managed the coordination of all hosting activities performed on behalf of the clients, including issue resolution and major project coordination. Directly responsible for the management of five medical centers, with 139 satellite clinic locations, generating revenue of $2.4 million annually.

Responsible for hiring and managing a top notch technical team to support a Level 1 Trauma Center. Creative utilization of sub-contractors allowed the department to stay below a stringent budget. Coordinated team building events designed to keep the team engaged and enthusiastic.

• Streamlined 2000 user flat Active Directory by designing and implementing multi-tiered OUs with cascading group policies, which decreased login times by 25%.• Planned/created new DHCP scopes, then configured their interaction with DNS, to subnet out high traffic devices, leading to a better end user experience.• Technical lead for $1.5 Million PACS project implemented in a vSphere 4 environment with a LeftHand storage solution. Created support documentation to provide technical staff the resources to resolve technical issues.• Strong knowledge of LAN/WAN design and configuration, including wiring schemes and Cisco switch management.• Interface between hospital directors, project technical leads and vendor teams to facilitate issue resolution and make sure that all had a good understanding of the process, progress and outcome.• Numerous group presentations covering sales, training and technical material.