Dave Johnson Email & Phone Number

Toronto, On, Ca

Burlington, Ontario, Canada

Burlington, Ontario Canada

Led strategic planning and communications for 4 sales channels with 500 agents. Coordinated and supported information from product marketing group across all residential sales teams. Managed affiliate partner relationships, including product training, promotional campaigns, and events. Designed and implemented sales tools and processes.• Developed, produced, and implemented support collateral, increasing knowledge and engagement, and recording revenue achievement at 125% of target.• Created, communicated, developed training, and supported key collateral across multiple sales channels, delivering highly complex and time sensitive TIVO product launch. • Designed campaigns, increasing employee engagement and satisfaction by 50%, lifting program participation by 95% participation, and establishing operational protocol for future campaigns and site visits.• Created, developed, and maintained standardized sales tool to increase efficiency, enhance product knowledge, and communicate brand messaging, reducing order error rates.

Burlington, Ontario

Managed and supported all activities and communications between Marketing and 2 inbound sales call centres. Created and implemented sales campaigns. Monitored and analysed key performance indicators for sales and retention teams. Developed and delivered training for Customer Metrics to customer loyalty team.• Managed weekly team meetings, produced job aids, and prepared monthly newsletters, ensuring continuity of message and product branding at every customer touch point.• Targeted month-long campaigns for 95% participation rate, stretching to exceed revenue target by 15%.• Designed and implemented customer retention tracker to collect key customer behaviour metrics, reducing revenue per unit (RPU) churn.• Incorporated customer lifecycle metrics with agent training, realizing average month save rate of 75%.

Delivered course material to adult learners on product knowledge and billing / customer service skills for newly hired call centre sales agents.• Led new hire training for 7 classes of 25 agents.• Employed International Coaching University (ICU) techniques, focus groups, discussion forums, and needs analysis, bridging knowledge gaps across all job-related functions.

Human Relations - Effective Supervison

Employment Standards & Human Rights Law

Language - French

Managing Projects