David James Email & Phone Number

Denver, Colorado, United States

Recognized as a pivotal leader for driving all major decisions and strategic direction in addition to transforming operational practices for improvements in efficiency and profitability.Led a global team of 2 technology managers and 32 DBAs supporting 50+ clients including Prudential, Sonos, Tupperware, British Gas, and Liberty Mutual.Spearheaded the transformation of a nascent managed services acquisition into a high-value operation by overhauling departmental operations, eliminating inefficient practices and outdated software, and instilling a culture of accountability; increased DBA resource profitability from $14 to $72 per hour.Established robust reporting frameworks and operational metrics which improved departmental performance, profit, and work ethic.Reengineered global support strategies by replacing underperforming offshore teams with a blended L1-L4 international team; reduced salary costs by 45% and drove 55% improvement in ticketing metrics.Slashed SLA breaches by 95% and halved ticket resolution times by directing the deployment of a new ITIL-compliant ServiceNow system, leveraging process automation and optimization.Utilized two decades of IT and client management experience to recognize and resolve poor satisfaction ratings at strategic customers. Within 6 months the relationship was restored and contracts were renewed with a 20% increase in services and revenue. Increased revenue by 11% by instituting comprehensive corporate governance processes that uncovered uncharged work.

London Area, United Kingdom

Led IT team that provided analysis and due diligence for all potential company acquisitions.Oversaw integrations of IT systems post-acquisition which involved handling company purchases totaling more than $130M, thus fortifying Capita’s market-leading position.Identified and implemented cost-saving measures totaling over $1M without reducing staff or service levels, achieved through in-depth data analysis and fiscal oversight.Drove £500K growth in revenue by designing and developing a commercial MS SQL Server 2012 solution which improved data accuracy for client systems; created system elements using T-SQL, SSIS ETL, and SSRS features. Spearheaded the design and implementation of an ISO 27001-compliant solution which allowed the company to secure the certification; regularly assessed InfoSec reports to maintain stringent security standards.Maintained IT infrastructure and achieved operational excellence by providing oversight to a high-performing global team of over 30 IT staff through regular team calls and performance reviews; ensured service continuity for over 3500 users across the UK, South Africa, and Ireland.Guided the migration of on-premises solutions to Azure Cloud, leading to optimizing operational efficiency and scalability.Spearheaded acquisition and integration of high-profile IT companies by handling substantial budgets and significantly enhancing the company's outsourcing capabilities across the UK.Administered a large, distributed database estate with high availability demands while focusing on consistently achieving uptime in the high 99th percentile for critical financial data systems.

Oversaw substantial growth of the regional operation from one to five offices, resulting in the need to manage a more complicated IT infrastructure and application footprint.Streamlined operations in London and South England, increased protection of an IT estate containing sensitive information for over 500 global pension schemes, and improved IT service delivery by overseeing and developing an 8-member agile, top-tier IT team. Established as the subject matter expert on SQL Server, accountable for resolving performance issues and optimizing system operations to enhance service delivery.Managed the complex integration of terabytes of data from multiple company acquisitions by utilizing SQL Server and SSIS to optimize data accessibility and system integration.

Developed and launched the UK's first pensions web portal that revamped individuals’ interaction with their pension information online; the innovation positioned the company as a leader in digital pension solutions.Played a key role in tripling company profits and growing revenue from £1M to £24M by attracting prestigious global clients such as Bank of America, Pfizer, Hewlett Packard, Walt Disney, Volkswagen, and Bentley and expanding the business scale.Directed and grew a team of 6 in comprehensive IT operations such as software development, DBA, and IT security; substantially optimized company’s technological and security infrastructure to support expanded business activities.

Spearheaded management of IT operations for a premier UK pensions administration software firm, focusing on enhancing organizational technology infrastructure.Directed IT function expansion during a period of significant growth, including tripling company size, and scaled IT capabilities to meet increased demands.Played a key role in transitioning legacy database systems to advanced RDBMS which optimized data management and operational efficiency.