Settlement, Reconciliation, and Dispute Resolution Analyst.

Settlement, Reconciliation, and Dispute Resolution Analyst.

• Claims Review and Resolution.• Ensures CBN and KYC policies of the bank are maintained.• Dispute Resolution and Arbitration.• Advices customers on the suitable account packages• Account Creation.• Ensures CBN and KYC policies of the bank are maintained.• Offered customer service experience to customers in the banking hall.• Advices customers on the suitable account packages.• Treat issues regarding transactions on Point of Sale(POS) to our esteem customers nationwide. • Reconcile transactions viz-a-viz customers who didn’t get value for service. • Log transactions and ensure resolution is achieved within timeline. • Basic knowledge of card processing, GL reconciliation and resolution. • Provide necessary response/support to branches nationwide on all card/mail production and delivery related issues. • Ensures all dispatched records of cards are maintained coherently with the statistics of current status of cards delivered to branches nationwide. • Ensures prompt response especially transactions that needs to be queried. • Provide tracking response with issues related to card. • Reverse failed transactions as confirmed from reconciliation team/Interswitch/Visa/Mastercard or any other switch used by the acquirer. • Ensures merchants provide journals to avoid debits from successful transactions logged by customers.

General maintenance and liaison with Contractors

Working together with key participants to compile the budget.Spearheading strategies to steer the company’s future in a positive direction.Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.Controlling company costs, and introducing tactical initiatives to address theft and other losses.Monitoring invoices, money handling procedures, accounting, and bank processes.Preparing timely and accurate financial performance reports.Overseeing marketing initiatives and implementing better business practices.Delegating responsibilities to ensure staff members grow as capable participants.Employing various initiatives to coach employees to optimize their capabilities.Completing performance reviews in a prudent mannerAssessing and implementing improved processes and new technologies, and collaborating with management regarding the implementation of these improvementsDesign and implement business strategies, plans and procedures.Set comprehensive goals for performance and growth. Establish policies that promote company culture and vision.Oversee daily operations of the company and the work of executives (Sales, oil & gas transport & logistics, etcExperienced with the knowledge of oil & gas downstream operations