- Sole Business Analyst on multi-million dollar project that successfully introduced a large scale loyalty partnership with a leading Australian airline. Successful delivery required high quality requirements documentation along with stakeholder management across a variety of areas including Marketing, Product, Finance and multiple systems within IT. - Sole Business Analyst on multi-million dollar project that successfully launched a partnership with a leading American bank with a large… Show more - Sole Business Analyst on multi-million dollar project that successfully introduced a large scale loyalty partnership with a leading Australian airline. Successful delivery required high quality requirements documentation along with stakeholder management across a variety of areas including Marketing, Product, Finance and multiple systems within IT. - Sole Business Analyst on multi-million dollar project that successfully launched a partnership with a leading American bank with a large presence in Asia. The project required the launching of an entirely new product & brand with approvals for each stage in the project lifecycle required across two large corporate organisations. This required strong communication and organisational skills & an ability to work both independently and as part of wider team under tight deadlines. - Acted as Lead Business Analyst on project that successfully migrated products from one online Point of Sale system to another.- Project managed the introduction of an automated solution for end of financial year statement mailing. The web based solution has reduced the mailing turnaround time from 3 months to 2 weeks.- Acted as Lead Business Analyst on introduction of an automated reporting suite from the business’ registry system. The reporting suite has given visibility to information that was previously unknown. This in turn has led to a series of changes that have increased efficiencies and improved data quality.- Project managed migration of service correspondence from one vendor to another. This project required considerable stakeholder management to ensure the successful migration between two third parties. Show less

- Sole Business Analyst on multi-million dollar project that successfully migrated leading corporate superannuation plans between registry systems. This project demanded extensive requirements gathering and stakeholder management including Senior Management. It also presented considerable challenges, particularly regarding Finance, where the selling and buying of the investment units as part of the migration had to be absolutely correct. As part of this project I built an automated solution to… Show more - Sole Business Analyst on multi-million dollar project that successfully migrated leading corporate superannuation plans between registry systems. This project demanded extensive requirements gathering and stakeholder management including Senior Management. It also presented considerable challenges, particularly regarding Finance, where the selling and buying of the investment units as part of the migration had to be absolutely correct. As part of this project I built an automated solution to reconcile that all data, ranging from customer details to insurance cover & investment units, had successfully migrated from one system to the other. This project was successfully delivered with all data successfully migrated and reconciled.- Sole Business Analyst on a project that successfully migrated insurance providers for an entire corporate superannuation product. This project required strong requirement gathering skills aligned to an ability to manage multiple external stakeholders. This project also required extremely thorough test planning and coordination for which I was responsible.- Sole Business Analyst on a superannuation product upgrade project. Show less

- Implementation of re-engineered process for cancellations that removed double handling and inefficiency. The new process reduced the processing turnaround time from 5 days to 2 days.- Key person in project that implemented an on-line process help tool. This involved extensive research of the software to ensure it met business needs as well as utilising a high level of technical knowledge.