David Clancy Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Review and management of incidents and breaches within the businessProvide compliance advice to brokers and fellow colleaguesResponsible ManagerDraft and socialise the network newsletter focused on risk and compliance themesComplete file review of broker transactions to ensure adherence to regulatory and internal guidelinesChair on the legislative change project teamRecommend and implement steps and controls to meet the amended regulatory guidelines due to the Hayne RC

Melbourne, Australia

• Review and management of incidents and breaches across business unit• Risk liaison over several remediation activities due to system and process failures• Control testing, planning of test schedule, review of results, reporting• Build and maintain stakeholder relationships across business division and the broader risk team• Review, test and maintain compliance, fraud and assurance plans• Advocate and ambassador of 'Speak Up' initiative within business area• Supporting… Show more • Review and management of incidents and breaches across business unit• Risk liaison over several remediation activities due to system and process failures• Control testing, planning of test schedule, review of results, reporting• Build and maintain stakeholder relationships across business division and the broader risk team• Review, test and maintain compliance, fraud and assurance plans• Advocate and ambassador of 'Speak Up' initiative within business area• Supporting strong governance rhythms for business risk forums• Owner of business continuity plan Show less

Melbourne, Australia

• Direct Debit remediation saving the business $752,382.13 in missing payments• Identified external fraud risks totally $57,676 resulting in the implementation of system changes to prevent further loss• Skilled across Coles, SGIO & SGIC Insurance brands• Implementation of automated SMS saving the business $35,000.00 annually• Automated and streamlined regular reporting routines to drive continuous improvement

Melbourne, Australia

• Anticipating and balancing multiple stakeholders including 14 direct reports• Assisted with the implementation of remediation process at policy renewal• Developed and implemented onshore quality and compliance voice and data auditing capability and weekly calibration sessions with offshore partners• Assure accountability across onshore and offshore partners• Building effective teams responsible for driving continuous improvement

Melbourne, Australia

• Handling customer complaints – executive matters• Point of reference between Customer Relations Department and FOS • Introduced automated ledger maintenance – clearance of outstanding funds saving the company $600,000.00 per annum• 2IC of the Customer Escalations and Resolutions Team• Collaborate and address knowledge gaps with offshore partners

Melbourne, Australia

• Accounts receivable• Action customer refunds• Processing daily one-off payments• Ledger maintenance• Payment investigation/allocation• Disputed Transactions

Melbourne, Australia

• Provide customer quotes and process new business transactions• Policy Maintenance• Dispute Resolution• Retention• Accounting Enquiries• Sales Coach