David Daugherty Email & Phone Number

Philippi, Wv, Us

West Virginia, United States

Clarksburg, West Virginia, United States

Elkins, West Virginia

Clarksburg, West Virginia

Clarksburg, West Virginia

Professional Sales Representative has many rewarding goals but yet challenging Tasks. As a Wireless Retail Sales Representative, you will primarily be responsible for talking with customers who enter the store and educating them on our products and services. The Wireless Retail Sales Representative will be responsible for a targeted sales goal that will need to be hit on a monthly basis.Other duties will include:Greeting customers and ascertaining what each customer wants or needs Exemplifying the 7 Core Values that nTelos has to be a quality professional and a superior customer service representative Maintaining operational and merchandising standards Analyzing customer accounts to help resolve issues and provide solutions Processing bill payments Prospecting for potential customers, setting up meetings with outside targets and asking for referral business Tracking inventory and keeping product secure Cash control and auditing procedures Providing value to every customer you interact with

A Technical Support/CSR's role is to take incoming calls about customer complaints, paying bills, new/canceling accounts. It is the Technical Support/CSR's responsibility to maintain a professional and courteous demeanor on the phone and adhere to the policies and procedures set in place to accurately assist the customer's needs. Position Responsibilities: Callbacks - A Technical Support/CSR is responsible for making callbacks to customers according to the tickets currently in the service, support, and digital phone queues. These callbacks can range from a Courtesy Call to a customer to ensure that their service is working correctly, to following up with a customer after an outage. Incoming DPS and Dialup calls - The Technical Support/CSR is responsible for answering all incoming calls in regards to new signups, cancellations, troubleshooting, etc. on Digital Phones Service, Dialup, Email configuration & other Business Solutions. Past Due/ACH Return calls - A Technical Support/CSR is responsible for calling Past Due tickets for ISP and VOIP customers that are 45 days behind on their bill or customers that have an ACH payment that has come back as invalid. Assigned Tickets - Throughout the course of the day, a Technical Support/CSR will be assigned tickets by Technical Support/CSR Supervisors. The Technical Support/CSR is responsible for taking care of the ticket(s) in a timely manner. Monitor NetPulse Alerts - The Technical Support/CSR Supervisors are responsible for monitoring any NetPulse Alert that is received. Any alert flagged as down or site not communicating must be called on as the customers pay for this service and for these devices to be monitored for errors.

of Press operator was responsible for running the Microllam press and maintaining the quality of production that was produced per shift. Position ResponsibilitiesQuality Checks - A press operator was responsible for checks throughout the day to ensure the quality measures were being met with the production being produced. These quality checks were performed once every two hours. Thickness of wood, weight of glue, and temperature of billet were all measured six times a day to ensure policies were being met. Press Operations duties - A Press operator was responsible for the temperature of the press, the stroke length of the press, and the speed of the press. Press operators had to make decisions very quickly and promptly to ensure that production quota were met at their highest capacities. Troubleshooting issues and reporting them to the immediate supervisor were major responsibilities of the Press Operator.

Associate Of Applied Science, Information Systems Technology

Information systems and Technology

High School Diploma