• Planned and implemented a multi-campus network migration, removing unnecessary consultants and improving services and uptime.• Improved team member and end user experience and knowledge with training sessions, thereby increasing usage and RTI on information systems.• Implemented strict inventory management and asset tracking to reduce loss and over-purchasing.• Brought organization into compliance with state and federal regulatory standards and software licensing.

• Revamped a stagnant IT help desk to exemplary efficiency, with same-day initial response and completing service tickets within a working week on average.• Successfully migrated physical environment to an end-to-end virtual environment, including server virtualization, Storage Area Network, and Citrix application virtualization for end users.• Improved operational processes and security for an Active Directory domain.• Maintained secure network, replete with defense-in-depth security controls.• Earned multiple awards for service excellence.