Serving as Director, Project Manager, and Analyst responsible for delivering various external and internal web sites and application solutions to improve our member experience and help grow insurance policies.Redesigned our online billing experience for insurance holders improving our customer satisfaction and retention and dramatically reduced incident calls with members having issues paying online.Redesigned our online auto quoter resulting in 24% more through traffic and increasing business by 17% YoY.Developed a project workflow for the eCommerce team supporting PCI compliance utilizing Atlassian products for issue management, code reviews, sprint management, and DevOps pipelines.Oversee the development and implementation of eCommerce strategies to improve our customer experience while supporting new marketing initiatives helping to drive business to our sites and online auto quoter.Helped lead changes in our websites and applications supporting Michigan auto reform and provide new quoting tools for our members. All done with remote management as project was completed during 2020 pandemic.Managed highly motivated and capable team of developers and analysts, both internal and external, coordinating their responsibilities for all web applications for consumer and corporate web sites.Managed and helped recruit a team of 17 in eCommerce and Marketing with an annual budget of $6.2Million.Analyze business requirements, propose solutions, and oversee all eCommerce projects and initiatives.Collaborate and coordinate efforts with Marketing, Sales, IS and external teams to ensure that eCommerce solutions support both corporate and department strategies.Currently helping to lead a large migration of our websites and member self-serve portal over to AAA.Examples of various technologies used in these solutions.Net Framework, Angular, SQL Server, DB2, MVC, Web Forms, WCF, CSS, HTML, Classic ASP, Active Directory

Web Development Manager

Lead teams of Programmers and Analysts through the systems development life cycle and implementation of new applications/software and enhancements to existing applications.Lead architect and developer of new intranet site for conversion of existing screens surrounding our legacy health processing system.Recruit, train and lead staff responsible for programming and analysis of new and existing applications.Coordinate technical tasks related to projects and problem requests including problem analysis, program development, testing, documentation and implementation.Assist in development of the Information Technologies department’s budget, goals and objectives.Created goals and objectives for development staff while preparing annual performance reviews.Technologies Used SQL Server, Oracle

Served as Director, Lead Developer and Project Manager responsible for managing IT infrastructure, web sites, equipment procurement on servers and personal computers.Created new retail website and helped launch successful SEO initiative substantially improving our web traffic and rankings.Developed new intranet web site to serve as a knowledgebase and content management system.Managed the network, firewalls, servers, desktop computers and remote devices, phone systems and office equipment for over 165 employees.Planned and developed future direction of IT department and infrastructure. Successfully implemented plans that enabled growth of company to more than double in size with over 15 branch offices.Recruited and managed staff and consultants responsible for various areas of IT to support employees and department requests and initiatives. Project lead to convert physical servers over to virtual servers for greater separation of responsibilities, reduce costs and increase scalability for future growth.Prepared and deployed on-boarding procedures and standards to streamline the process for adding new offices to the company.Successfully coordinated and completed the move of the corporate office and 65 personnel to new facility. Project involved establishing new infrastructure, voice/data services, workstations and security for data and physical location.Technologies Used Net Framework, C#, VB.Net, MVC, Web Forms, Sql Server, ASP.Net, jQuery, CSS, HTML, Classic ASP, Active Directory