Highly skilled multi-unit director with expertise in P&L management and experience steering large teams, sales training, and customer service operations. Adept at the development and rollout of sales, menu, marketing, business, and operations strategies to ensure strong profitability and productivity growth for start-up, turnaround, and established ventures. Committed to collaborating with managers, sales associates, vendors, and customers to provide excellence service delivery and customer satisfaction. Innate people-person with finely honed communication, interpersonal, and technology skills.Specialties: • Business Planning• Operations Management• Quality Service Delivery• Staff Training Development • Mentoring and Coaching • General Management