Leading hotel operations for Florida’s newest, premier adults-only gay hotel located in the heart of St Petersburg and the Grand Central District. Coordinating the phased opening of the hotel over several months in partnership with construction, maintenance, and design teams.

Core Pilot Team Member - My Disney Experience In-app Messaging. Analyzing system and application issues, drawing implications, and applying solutions to exceed Guest expectations of the My Disney Experience mobile app and DisneyWorld.com user interfaces.

Project managed the design and build of a 360-square foot tiny house with Titan Tiny Homes in South Elgin, Illinois, featured in season 4, episode 11, of Tiny House Nation on FYI Network. Watch the episode here: https://www.imdb.com/title/tt7409848/?ref_=ttmi_tt

• Developed and managed a strategic marketing communications platform focused on differentiated positioning among the competitive landscape• Created and activated comprehensive, integrated nurturing campaigns supporting online and campus-based degree programs• Orchestrated and executed the single largest commencement event for the university in its 51-year history• Led the creation and execution of an integrated launch campaign for the new CTU Mobile app, targeting students, staff, and faculty• Developed and administered beta testing for the new CTU Mobile app (Android/iOS) for students

• Developed campaigns that delivered 110% more trips and 181% higher store-wide sales leveraging cross channel strategies that engaged loyalty members offline and online via branded site experiences and mobile gaming• Engaged 16.8% more loyalty members in segmented, seasonal campaigns, netting an average 13.0% and 6.6% sales and margin growth, respectively, year over year• Increased market share 253% over industry average in four years on top-selling licensed merchandise, accounting for 30% increase in sales and 19% increase in margin• Generated $10.5MM value/savings in negotiated agency retainers over three years through cost avoidance, rate reduction, and ROI improvement

• Managed the successful introduction of the WCKD proprietary apparel line at Kmart and Kmart.com

• Reinvigorated stagnant brands and increased product sales by 18.4% YOY through strategic .com and in‐store marketing campaigns via cooperative partnerships with world‐class CPG companies • Integrated Slurpee and Big Gulp brands into international marketing promotions strategically aligned with major players that included 20th Century Fox, Sony Pictures, Microsoft, Bungie, EA Games, and Nintendo

• Directed cross-functional team in the development of lead-generation solutions supporting the US Card and Global Financial Services lines of business • Led agency rebranding work with Capital One to rebrand 300+ Hibernia branches as Capital One Bank

Disney Vacation Club, Celebration FL, 1999 to 2005• Drove record occupancy for Disney’s Vero Beach and Hilton Head Island Resort via local and national efforts, achieving sell-out of timeshare memberships at each property 7 months ahead of forecast• Developed and led multi-disciplined team to successfully open the state-of-the-art core sales center, introducing emerging, multi-media technology to enhance sales associate and guest interaction, within a $1.3MM budgetHotel & Shipboard Operations Leadership – Walt Disney Resorts & Disney Cruise Line, 1988 to 1999Guest Service Manager, Lake Buena Vista FL• Served on opening teams for two resorts, setting Disney quality service standards for mixed-use properties • Served as an officer in the hotel division and as a member of the inaugural crew aboard the Disney Magic ocean liner, merging Disney’s shore-side hotel operations with the shipboard environment and training an international crew on the delivery of Disney quality service

Liaison between Front Desk and Sales; coordinated arrivals and departures of all day and overnight groups

Front Desk reception for VIP Guests of Trump Plaza, including celebrities and guests of the Casino