Hawaiian Registry Program Specialist
Honolulu, Hawaii, United States
Managed operations for the Hawaiian Registry ProgramCreated and implemented verification procedures that brought increased thoroughness and integrity to the program.Analyzed applicant documents to verify ancestry. Came up with solutions to resolve discrepancies and help applicants in difficult, out-of-the-box situations.Gathered program stats for annual reportsSupervised and managed internsTrained backfill staffLaunched improvement projects to digitize paper records and build a custom record systemCreated and implemented processes for intake, ancestry verification, and communicationsDrafted and implemented all process documents, process flows, standard operating procedures, and external communications including brochures, FAQ sheets, informational sheets, instructions, etc