David Henderson Email & Phone Number

Round Rock, Texas, United States

Austin, Texas, United States

Spearheaded initiatives to automate critical processes, resulting in substantial annual savings of $50,000 in both time and expenditures.I have acquired a comprehensive understanding of diverse programming languages and scripting frameworks. My expertise spans a wide range of programming paradigms, enabling me to effectively tackle various software development challenges.Proactively assess and manage technical debt & currency to mitigate risks and improve system performance. Expertise in identifying and prioritizing areas of technical debt, developing remediation plans, and implementing strategies to minimize its impact on project delivery and long-term stability.Implemented robust systems and software solutions, transforming hardware into software, to optimize efficiency and increase operational scalability.Skilled in managing and optimizing infrastructure assets, including hardware, software, licenses, and cloud services to drive digital transformation.Championed the adoption of modern technology systems, optimizing server performance and reducing licensing costs, resulting in substantial savings.Efficiently manage VLANs (Virtual Local Area Networks) and ensure secure remote access to the company's network.Successfully transitioned from an on-premises Private Branch Exchange (PBX) to a Voice over Internet Protocol (VoIP) phone system, reducing technical debt, with a cost savings of $2,000 a year.

Austin, Texas Area

Led the successful implementation and administration of Active Directory and Group Policy, ensuring seamless user management and enhanced cyber security across the organization leading to a more positive user experience.Implemented cloud-based backup solutions utilizing Veeam for both our servers and workstations, enhancing our disaster recovery solution for increased resilience.Our team now enjoys improved coordination and communication, thanks to the implementation of Microsoft Teams as our collaboration platform.Design and implement a comprehensive Nagios network monitoring system to effectively monitor and manage both onsite and offsite IT infrastructure. Nagios was configured to generate real-time alerts and notifications when monitored systems or services deviate from defined thresholds. Set up reporting mechanisms to provide regular performance reports and historical data for analysis.Extensive experience managing the full lifecycle of IT projects and systems, from requirements gathering and solution design to implementation, maintenance, and retirement.Proficient in evaluating technology investments, ensuring alignment with business goals, and optimizing resource allocation.Extensive experience in translating business goals & objectives into modern technical solutions with outcomes ranging from savings to efficiencies.

Austin, Texas Area

Managed customer expectations, ensuring high levels of satisfaction and service delivery.Built and repaired PCs for customers, maintaining high standards of quality and reliability.Set realistic expectations, clearly communicated project timelines, and delivered expected outcomes.Developed strong problem-solving skills through regular engagement with customer issues.Swiftly navigated challenges and resolved technical issues effectively.Proficiently troubleshooted and identified solutions to a wide range of technical problems.Fostered positive relationships with customers and other managers, promoting a collaborative work environment.Delivered exceptional service promptly, ensuring customer satisfaction and loyalty.Created system images during check-in to prevent data loss and provide customers with peace of mind.Streamlined diagnostic procedures and tracking processes to improve efficiency and accuracy.Provided guidance and training to team members to ensure high-quality work and professional development.Coordinated tasks and projects to optimize team efficiency and productivity.Contributed to the diversification of revenue streamsSuccessfully resoldered and/or replaced DC jacks, demonstrating technical proficiency.Identified opportunities to expand service offerings, enhancing the company's service portfolio.Established and led a dedicated department for specialized services, driving revenue growth and diversification.

Leander, Texas, United States

Built and imaged PCs utilizing standardized company configurations to ensure uniformity and efficiency.Installed and configured Point of Sale (POS) systems at Dairy Queen locations, enhancing transactional efficiency and reliability.Installed, configured, and managed Windows PCs across various county offices, ensuring smooth and uninterrupted office operations.Strategically planned, set up, and maintained the company network to enhance security and improve reliability.Collaborated with customers to ascertain system requirements and effectively managed the procurement process to meet those needs.Diagnosed and resolved computer issues promptly, identifying optimal solutions to minimize downtime and enhance productivity.Consulted with customers to evaluate and recommend necessary system and license upgrades, ensuring their technology remained current and effective.Provided comprehensive remote and onsite technical support, addressing issues promptly to maintain operational continuity.