David Herbert Email & Phone Number

West Palm Beach, Fl, Us

Jacksonville, Florida, United States

Manage, maintain, and help implement underwriting tools and processes for ACH and credit card transactions to support internal business applications.Monitor transactional, batch and authorization volume for merchant portfolio(s) and examine for anomalies across Payspan’s enterprise products (ACH/Card/Instant Funding) with a focus on ACH.Identify, detect, and prevent threats through threat pattern monitoring, behavior anomalies and events to prevent fraud and abuse of Payspan’s business applications.Communicate with merchants via email and phone to resolve risk-related questions or to clarify questionable activity.Complete risk-related periodic review across payments products and prepare reports for management.Assist with preparation and administration of audits.Create and maintain risk-related policies and procedures.Participate in webinars or on-site classes to enhance existing knowledge and stay abreast of industry-specific changes.Routinely collaborate with Payspan’s processing partner for card and ACH transactions to optimize growth, minimize risk and assure complianceOwn Payspan’s relationships with third-party firms assisting Payspan with manual or automated site inspection, underwriting, AML/KYC compliance, risk management, and transaction monitoring solutions.Serve as Payspan’s primary or secondary AML/KYC Officer as defined by card network rulesServe as subject matter expert on card and ACH transaction compliance and risk mitigation best practicesServe as owner of reporting and escalation related to potential and confirmed merchant application and transaction fraudServe as advisor to VP Security & Compliance on underwriting and risk management matters and collaborate in prevention, detection and resolution of cybersecurity threats and attacksTrack Merchant performance in terms of settlement volume, tender methods, profitability, changes in payment type, size, source.Create reports as required in partnership with the security and BI teams.

United States

❖ Manage and lead Underwriting department. ❖ Ensure that the Underwriting team is consistent in providing timely and thorough completion of their duties and responsibilities, whilst maintaining compliance with the companies policies and standards. ❖ Act as the liaison with our Sponsor Banks International and Domestic, Bank partners, ISO's partners, High value customers, as well as our Inside and Outside Sales team. ❖ Assist in the boarding and approval of our UK and Canadian merchant portfolio. ❖ Develop and implement new underwriting policies, procedures and standards. Create effective risk strategies that help the company reach scale and mitigate loss or exposure. ❖ Provide mentorship and coaching by providing knowledgeable training in regard to policy issues, exceptions, risk tiering, risk mitigation, deal structuring, and reserves. ❖ Assist the underwriting team decision deals. ❖ Handling escalations and decline re-evaluations from sales management ❖ Ensure underwriting meets their daily approval goals, pend resolutions, and cut-off times. ❖ Attend management and executive meetings and provide input and strategies on how to improve the credit and risk departments performance and effectiveness. ❖ Attend meetings with the sponsor banks to build rapport, discuss process, compliance changes, application updates, and develop a mutually conducive workflow. ❖ Hold weekly one-on-ones with team members as well as weekly team meetings. ❖ Produce daily, weekly and month-end underwriting metrics and reporting.❖ Identify and analyze relevant customer information to assess credit risk, establish viability of sources of repayment and determine appropriate application decisions.❖ Analyze all MATCH, OFAC, GIACT, Business Credit reports and Individual Credit reports. ❖ Implement fraud prevention processes and tools to reduce company losses.

Palm Beach Gardens, Florida, United States

Manage the credit department.Provide leadership, direction and growth opportunities to members of the department, performing those responsibilities in accordance with the Company's policies and procedures. Responsible for interviewing, hiring, planning, assigning and directing work, reviewing performance, disciplining team members and resolving problems. Work with the Human Resources Department to resolve more complex team member-related issues.Develop training programs for new and existing staff.Manage KPI’s for each team member.Always provide exceptional customer service and ensure the team does the same.Ensure the team follows established policies and procedures and works within a documented approval process to ensure that underwriting and credit quality standards are maintained. Build collaborative relationships with department leadership and executives.Keep an open mind and maintain flexibility in order to provide exceptions and non-standard underwriting or credit issues.Manage and assign workflows.Reduced new application-based losses from 10% to 0%.Contact collections accounts directly to collect rejected payments and funds owed.Update and improve credit policy and underwriter procedures to ensure the credit team maintains compliance yet performs as diligent and effective as possible.Develop strong interoffice relationships with department heads and assisting in improving inner departmental processes.Conduct credit application reviews to ensure all deals are approved or denied in compliance with our credit policies and procedures and follow up with daily compliance audits on all approved applications. Manage high risk credit portfolio.Identify and analyze relevant customer information to assess credit risk, establish viability of sources of repayment and determine appropriate application decisions. Analyze all MATCH, OFAC, GIACT, Business Credit reports and Individual Credit reports.

West Palm Beach, Florida, United States

Develop underwriting strategies that produce an efficient workflow and application turnaround time in coordination with the sales team.Supervise credit department.Review, approve, decline or withdraw credit applications. Conduct compliance audits & “know your customer” wellness reviews on to ensure that existing merchants are following the agreed-upon policies and guidelines. Review and advise the risk team on volume increases for existing clients who may be performing at a higher process level than originally agreed. This ensures that our customers do not run into any risk disruptions or holdings due to process pattern changes. Conduct thorough background investigations on clients and their businesses to ensure both are legitimate, as well as assess what risk level they may fall under. This process also includes mitigating and eliminating any potential or actual fraud attempting to obtain our services. Utilize proper time management skills to effectively manage large workloads within required timeframes. Pull business credit reports to determine the company’s strength, operations, profits and reputation. Run individual credit report analysis to ensure clients overall credit strength, potential fraud alerts and payment behavior. (The credit analysis also determines the individual’s ability to support business type, average ticket amount and volume.) Run risk calculations process on incoming applications to determine our companies’ level of exposure to potential losses and implement ways to mitigate or eliminate that risk overall. Run new clients and companies through the MATCH reporting system to insure that they have not been reported by other financial institutions for fraud, excessive chargebacks, identity theft….etc

West Palm Beach, Florida, United States

- Supervise multiple branch locations in absence of Branch Management.- Open and close Branch.- Coach, train and develop new hires.- Travel to all branches within the assigned region in a supervisory operational capacity either running the teller line, running the floor or both.- Set up new accounts and cross-sell other products and services to existing and prospective clients.- Recognize and assist sales by referring clients to other lines of business such as Retail Loans, Mortgage, Investments, Private Banking, Insurance, Small business, Credit card services.- Assist clients with escalations/problem resolutions regarding transactions, deposits, credits, account reconciliation, address changes, stop payments, account closings, transfers, and ordering checks.- Provide WOW customer service.- Cash handling.- Report to the training facility to continue Management training courses.- Always remain educated on all changes in policies and procedures to ensure compliance with all banking guidelines.- Sign off on courier cash drops and perform cash count with the head teller. - Perform teller operations such as accepting deposits, loan payments, cash verification, cashing checks, issuing money orders, cashier’s checks and redeeming savings bonds. Also, assist customers with safety deposit box access.- Review and approve teller overrides.- Perform teller drawer count downs as well as resolve any over/under drawer balances. - Coach and cross-train tellers and personal bankers on sales goals and operational procedures.- Ensure the compliance of operational procedures and risk management policies.