David Hunter Email & Phone Number

Southborough, Massachusetts, United States

Framingham, Massachusetts, United States

Provided customer service to patrons and helped optimize sales. Assisted receiving manager in receiving department.• Performed customer service for guests including answering questions over the phone.• Did customer orders shipping to the store or their home. Verified personal information.• Handled Receiving Manager role when manager was unavailable.• Trained new workers on the salesfloor, receiving, customer service, and using the proprietary computer systems.• Worked multiple roles including as customer service in various departments, salesfloor replenishment, cashier, and inventory.

Waltham, Ma

Supervised team of 7 front desk agents. Assisted with front desk agent duties ranging from check-ins and check-outs to resolving financial discrepancies and guest issues.• Handled guests checking in and checking out. Verified stay information and payment methods.• Resolved financial discrepancies during the stays of guests and at checkout.• Problem solved guest issues ranging from lodging discrepancies to medical situations.• Aided in training front desk agents to use proprietary software.• Coordinate with front desk agents and different departments including Management, Accounting, Sales, and Housekeeping.• Answered guest questions pertaining to the hotel over the phone and in-person. Made recommendations to guests related to activities they could do in the surrounding areas.

Needham, Ma

Audited daily and monthly finances and collated paperwork for general manager. Served as night manager on-site.• Ran nightly & monthly audits and balanced finances using proprietary software. Checked for and fixed any discrepancies. Collated paperwork for General Manager.• Communicated with general manager, assistant general manager, and front desk agents in-person and e-mail.• Answered guest questions over the phone and in-person. Problem solved any discrepancies with booking arrangements.• Checked in guests arriving overnight and checked guests out in the morning.

Framingham, Ma 01701

Relied on to assist receiving manager in stockroom with storewide inventory control. Provided customer service to patrons and helped optimize sales.• Prepared returns to publishing houses (packing & shipping). • Received inventory for entire store in the stockroom. Was relied on to update the numbers in our proprietary system. Performed daily, weekly, and monthly cycle counts throughout the store in different departments.• Performed customer service for guests including answering questions over the phone.• Did customer orders shipping to the store or their home. Verified personal information.• Handled Receiving Manager role when manager was unavailable.• Trained new workers on the salesfloor, receiving, customer service, and using the proprietary computer systems.• Worked multiple roles including as customer service in various departments, salesfloor replenishment, cashier, and inventory.• Helped schedule group of salesfloor replenishers based on availability, item amounts, and worker’s skill level.• Trained new workers on the salesfloor, receiving, and using the proprietary computer systems.• Oversaw the bargain department for a year including choosing inventory to order. Utilized past sales data in short-term and long-term to order inventory and maximize sales profit for company.

Sudbury, Ma

Helped town of Sudbury, MA with the implementation of an online survey. Assisted in providing preservation and land survey to the local high school. Took minutes of meetings.

Certification, Supply Chain Fundamentals: Demand Planning, Passed

Online Course - December 2020

Certification, Supply Chain Fundamentals: Supply Management And Procurement, Passed

Online Course - May 2020

Certification, Hospitality Management, Passed

Online Course

Bachelor’S Degree, English Literature, 3.45 Gpa

High School

Activities and Societies: Yearbook Club