Service Desk Manager
CurrentManage help desk team at MSP focused on SMB clients. I design and implement solutions for unique problems with our clients with the help of my team mentors.
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@jmachicago.com
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David Olson is listed as Service Desk Manager at JMA Consulting at JMA Consulting LLC, a with 5 employees, based in Greater Chicago Area, United States. AeroLeads shows a work email signal at jmachicago.com and a matched LinkedIn profile for David Olson.
David Olson previously worked as Service Desk Manager at Jma Consulting Llc and Systems Technician at Jma Consulting Llc. David Olson holds Ccent & Ccna, Information Technology from It Career Lab.
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IT professional currently employed with JMA Consulting, LLC as a Service Desk Manager. I have a strong background in operations and have been shifting into more project related tasks. I oversee a team supporting around 1000 endpoints. My experience is very broad mostly in the the Windows server/client environments. I am very familiar with Microsoft Entra (Azure), Active Directory, Microsoft 365, Google Workspace, VMWare and Hyper-V virtualization, scripting in Powershell, Ihave a CCNA and networking experience as well as service desk management experience.
Listed skills include Ccent, Cisco Technologies, Ccna, Cisco Ios, and 43 others.
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Chicago, Illinois, United States
Manage help desk team at MSP focused on SMB clients. I design and implement solutions for unique problems with our clients with the help of my team mentors.
Greater Chicago Area
Full service desktop pc hardware repair, upgrades and custom builds and solutions. Virus and malware removal. Simple small office or home office network design and deployment. Troubleshooting errors, blue screens, hardware incompatibilities, bad components such as memory, power supplies,
Greater Chicago Area
- Deployment and functionality verification of new laptop and desktop computers, monitors, docking stations and peripherals.- Cable management- Removal and recycling of legacy equipment.- Software installation.- OS re-imaging.- Remote desktop management.- Server rack installation.- Mobile device inventory management & recycling - Active Directory maintenance
3 Locations: Scottsdale, Az - Elmhurst & Chicago, Il
Exceptional Customer Service - Prompt resolution of customer concerns/needs. Callbacks Staffing - recruiting - interviewing - structured training - job performance reviews. Strong knowledge and experience with Domino's Pulse, a full service software platform/POS integrating financial, payroll and operational data - working knowledge/operation and user-end maintenance of Microsoft Hyper-V virtual desktop server/thin clients. Leadership - open door policy - leading by example - demonstrating a high standard of image and cleanliness - policy enforcement and upholding accountability using structured corrective action and discipline. Increased profit by: increasing sales volume - providing exceptional customer service - minimized variable costs: food - tracked and analyzed inventory usage each week to identify and correct variations.- produced accurate sales projections based on prior sales data and current business trends from which to base smart inventory ordering and practical labor scheduling decisions. Maintained high safety standards - minor kitchen equipment servicing or replacement.
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David Olson works for JMA Consulting LLC.
David Olson is listed as Service Desk Manager at JMA Consulting at JMA Consulting LLC.
AeroLeads has found 2 work email signals at @jmachicago.com for David Olson at JMA Consulting LLC.
David Olson is based in Greater Chicago Area, United States while working with JMA Consulting LLC.
David Olson has worked for Jma Consulting Llc, Self-Employed, Heartland Alliance, and Domino'S Pizza.
David Olson's colleagues at JMA Consulting LLC include John S. Meyer.
You can use AeroLeads to view verified contact signals for David Olson at JMA Consulting LLC, including work email, phone, and LinkedIn data when available.
David Olson holds Ccent & Ccna, Information Technology from It Career Lab.
David Olson is listed with skills including Ccent, Cisco Technologies, Ccna, Cisco Ios, Cisco Certified, Customer Service, Computer Hardware, and Critical Thinking.
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