David Jungers Email & Phone Number

Minneapolis, Minnesota, United States

Saint Paul, Minnesota

• Led strategic planning to increase public awareness through enhanced branding of The Arc Minnesota’s mission, vision, and competitive advantage• Developed and managed the brand platform for The Arc Minnesota and its Value Village Thrift Stores & Donation Centers• Created and launched branding strategies for new programs and services, aligned with The Arc’s goals• Developed key messages and positioning for The Arc Minnesota’s programs, thrift businesses, fundraising, and other initiatives• Served as spokesperson and provided media training for staff, ensuring consistent messagingCollaborated with leadership, committees, and volunteers to launch community engagement campaigns for The Arc’s mission• Oversaw messaging for newsletters, reports, brochures, and other communications, managing external designers and pro-bono printing resources

Eden Prairie, Minnesota

• Led CX department's Diversity & Inclusion team• Managed ingestion and maintenance of social data across multiple social listening tools• Supported day-to-day operations of social analytics capabilities• Analyzed data to identify trends, validate hypotheses, and recommend further investigation• Conducted deep dive analyses for internal business units• Developed value-added reports for operations leaders and product owners, presented to executive leadership• Developed and deployed consumer care listening program to drive actionable insights• Led Location-Based Intelligence pilot program with key business units• Delivered actionable insights to stakeholders through regular reports and ad hoc analysis• Designed and deployed self-service social data dashboards for stakeholders• Advocated for customer experience-driven decisions with stakeholders• Optimized social care workflows for improved social intelligence performance• Produced regular social care reports on service levels and contact volume• Managed vendor relationships for social analytics capabilities• Supported Senior Director of Social Communities in building a world-class strategy

Greater Minneapolis-St. Paul Area

• Developed and executed strategies for Sprinklr to create impact in social issues important to their employees through the Sprinklr Cares program, including Education, Disaster Relief, LGBTQ Support & Resources• Identified, cultivated and grew partnerships with six active Sprinklr Cares partners: The Center, Lumind, Circle of Health International, Marketing Edge, Build On and Invisible Children • For each partner I provided strategic consultation, platform training and helped determine key business objects that could be achieved as a result of their participation in the Sprinklr Cares program • Created processes and strategy for Sprinklr’s Diversity & Inclusion program with the goal of increasing senior leadership roles occupied by women• Lead Sprinkr Cares project teams of employees from multiple departments to complete marketing, outreach and partnership initiatives • Built an outreach and growth program for Sprinklr Cares to attract additional NPOs, vet potential partners and manage the onboarding of new program participants • Partnered with business teams to build out Sprinklr Cares program KPIs: Employee engagement, career development, retention and recruiting • Measured departmental success by tracking NPS of current Sprinklr Cares NGO partners

Minneapolis, Minnesota

• Acts as a key member of account teams with sales and other internal stakeholders for our enterprise and mid-market customers• Understand and solve business objectives for key stakeholders • Attend client meetings to conduct in depth discovery on the customer’s current and future states and positive business outcomes• Create compelling presentations and collateral that demonstrate our solutions and the value proposition they provide against a customer’s required capabilities• Delivers interactive presentations to prospective clients with the intent of solving their unique business objectives • Partner with clients and prospective clients to educate on the business value that Sprinklr can provide• Assists Sales representatives in completing in-depth RFP documents

Greater Minneapolis-St. Paul Area

Helping create Social and Digital goodness for clients.

Bloomington, Minnesota

• Developed and executed social media campaigns and strategies• Coordinated overall strategy and direction for social media• Utilized metrics and analytics to monitor traffic and trends• Created content and content strategy for all Mall of America social media channels• Acted as an intermediary between PR/Marketing agencies and Mall of America• Integrated digital marketing communication strategies across social media platforms• Managed Mall of America's yearly social media budget• Negotiated social media-related software contracts• Oversaw day-to-day activities of Mall of America's integrated communications hub (Enhanced Service Portal)• Managed a team of 6 Digital Guest Service Representatives and 2 DGSR Team Leads• Created interdepartmental communication models for Security, Marketing, PR, and Events departments• Served as Mall of America's blog editor• Identified and connected with key influencers (local, regional, national) to extend the reach of Mall of America's content• Developed a curriculum to inform MOA employees and tenants regarding social media• Oversaw management of Mall of America's social media communities• Managed SaaS vendor relationships (Spredfast, Geofedia, Kipsu)

Richfield, Mn

• Created brand enriching content for the Best Buy Forum• Listened to the voice of the customer and responded with personalized conversations on Facebook, Twitter and the Best Buy Forum• Reduced customer pain points through trend recognition and cross channel partnerships• Presented analytical information to members of the Reward Zone team relating to customer insights seen within Best Buy social media channels

• Provided physical and verbal support to contractors installing underground ductwork systems.• Managed booths and trade promotion/B2B events, at various HVAC trade show exhibits. • Creative consulting roles in marketing projects for CDC's AKDuct and QADuct product lines.