David Chen Email & Phone Number

San Jose, California, United States

San Jose, California, United States

San Jose, California

• Organized and streamlined the process for specimen collection and lab testing in high-risk, long-term care facilities in response to the COVID-19 pandemic. Implemented service improvements by identifying stakeholder.
• Drafted and edited health officer policies and guidance related to COVID-19 for healthcare systems and providers.
• Established continuity of operations by training managers and staff across five branches on auditing all department travel documentation. Provided year-end financial analyses on allocation of funds.
• Implemented the transition from paper to electronic travel files to expedite the travel authorization process and decrease late travel documentation by 25%.
• Utilized MailChimp to disseminate time-sensitive health alerts to targeted external stakeholders. Developed reports and recommendations using analytics to boost readership among hospital stakeholders.
• Support and represent five health officers in interacting and effectively communicating with agency staff, healthcare professionals, and other health agencies/providers.

San Ramon, CA

• Coordinate back office flow among medical staff to ensure patients receive first-rate service and support
• Train new interns in office procedures and serve as the lead of the medical scribes
• Assist doctors with various procedures and treatments then provide detailed wound care or follow up instructions
• Manage and solve technical issues efficiently with consideration to high patient volume
• Prepare back office protocols and government reports using technical skills and attention to detail

San Jose, CA

• Analyzed consumer needs and implemented strategies to increase brand awareness among Facebook, Twitter, and blog
• Generated leads with outside contacts through tactful correspondence
• Used technical skills to perform administrative work with attention to detail including scheduling and analyzing results

San Jose, CA

• Tactfully addressed customer inquiries, solved customer problems, and communicated relevant store policies
• Trained new employees to proficient levels of performance within a week and oversaw performance of cashiers
• Coordinated and communicated among the departments to solve customer needs and sale discrepancies

Windsor, NH

• Teamed with six staff with direct responsibility at all times over the physical, mental, and emotional health of eight children with special needs
• Assisted supervisor during group therapies in identifying and addressing individual issues and needs
• Collected data by observing and analyzing children’s behaviors and progress for research studies

Master Of Business Administration - Mba

Ba, Psychology