David King Email & Phone Number

Manchester, United Kingdom

Responsible for liaising with numerous internal teams, including Delivery Managers, Market Intelligence, Video Specialists and Product Marketing to ensure all types of content on our internal knowledge websites are up to date and engaging.Through Lean UX and design thinking,using Microsoft Sharepoint, I strive to simplify the process our service teams go through to get the knowledge they need, supporting them to deliver the best service possible with different Media's of content.I am also responsible for briefing the business on changes to products and services, sharing the details on various platforms such as news articles, daily Slack messages and weekly newsletters. This activity ensures our sales and services teams have all the knowledge they need for customer queries and conversations.

I provided support in the set-up, delivery and communication of new products, process and package launches. Responsible for liaising with numerous internal teams, including Sales, Order fulfilment, Customer support, Market Intelligence and Product Marketing.

Manchester, United Kingdom

- Reviewing the existing domains process in place for transferring domains away from Autotrader’s registrar ASCIO.- Developing a new working process to minimise the business spend on domains.- Working with our legal/ customer security team and senior business analyst to clear a backlog of registered domains, where the customer either no longer exists or no longer has a website with Autotrader. - Processing requests to transfer domains away from Autotrader, using an external portal system.- Liaising with account mangers, clients, third party domain registrars and third party website providers in the co-ordination of domain transfers, ensuring a smooth transfer process.- Dealing with customer queries and escalations from the support, sales and service teams, providing relevant information to aid them in their conversations with customers.- Checking WHOIS records for domain renewals and liaising with Nominet to update monthly renewals.- Ensuring all stakeholders are kept up to date on the progress of transfers.

Manchester, United Kingdom

Responsible for the project management of custom websites for our automotive client base, liaising with our customers, UX developers, UX designers, bid managers, business development managers and product managers ensuring there is a smooth transition from point of sale to go live. This also included the service changes to our existing client base.- Managing the work load for the Developers and UX Designers.- Acting as the primary contact for customer, developing and maintaining an effective relationship with key customer representatives. - Holding daily stand up meetings.- Producing specifications document for Developers and the customer using Microsoft Word. - Reporting to the Project Manager on progress.- Communicating internally to relevant departments to ensure customer orders are booked on and arranging the management of customer’s website Domains.

Newton Le Willows

Within my role as Digital Support Specialist I am responsible for the delivery of service to our Razsor customers. I am responsible for liaising with our customers, UX developers, business development managers, project managers and product managers ensuring there is a smooth transition from point of sale to go live and then into lifetime management while delivering high levels of customer service and satisfaction.

Newton Le Willows

The delivery of product Tele-training for the Trader Media Group customer base- The delivery of product training to internal departments- Effective appointment making - Handling customer queries and complaints- Handling basic IT technical queries to ensure efficient product usage- Delivering customer excellence- Adhering to a set business SLA and KPI- Product champion for 4 of Autotrader’s products including their core product Dealer Edit. - Working closely with the product managers to maintain and create all user/ product guides, making sure any modifications are communicated out to the relevant departments

Newton Le Willows

Part of a team to complete migration from a software-based to online-based product for over 8,500 dealers- Delivery of telephone based training to migrated customers on the new online software.- Use of Microsoft Excel to record successful migrations- Adherence to a monthly performance target- Effective time managing and appointment making to ensure all weekly/ monthly KPI’s are hit

Liverpool, United Kingdom

-Developed and maintained an excellent working relationship with Client personnel, involved directly or indirectly with the contractors who carry out jobs on army barracks.- Liaising with planning and client representatives concerning current and future work and scheduling accordingly including emergency jobs, using Works management system.- Management of all Planned Preventative Maintenance and monitor the performance of these sites. - Assisting the Help Desk in cases where the agent is unable to identify the nature of the fault from the occupant.- Provide advice to occupants in emergency situations, such as gas leaks, electrical or heating failures and when water leaks have occurred in how to book these jobs into the system and then schedule accordingly

Liverpool, United Kingdom

- Recording details of jobs that required on particular site and giving advice to the caller, while trying to give the best customer service available.

Liverpool, United Kingdom

- Diagnosing a customer’s fault with their TV or Television over the phone and running through step by step instructions with the caller in how to resolve this. - Booking a technician to visit at a convenient time for the customer in cases where a 1st call resolution was not possible, whilst maintaining a high level of customer service at all times.

Liverpool, United Kingdom

- Taking customer orders and assisting with general customer queries.- Warehouse Stock Management and assisting in regular stock warehouse restructures (twice a year).