David Landeros Email & Phone Number

Performing a variety of eligibility related tasks relative to the educational, physical and emotional needs of children from low income families.Assist low income families to determine needs and serve as the liaison between the parents, schools, local community outreach agencies and other county, state & federal agencies.Certified to screen, refer and follow-up on the Vision, Hearing, Growth & Dental results of each child on my case load. I'm also responsible for gathering other health information in order to assist families in any way possible. This is usually done through physicals, shot records and other sources that may involve mental health, disability evaluations or interactions with professionals in these and other fields.Maintains highly confidential records and files in accordance with established state and federal guidelines.

Responsible for the keeping of networked appointment calendars (Outlook / Exchange), online travel arrangements, tracking & reporting of monthly expenses for the Sale Center Vise President and executives reporting directly to him.Responsible for the routing and disposition of sensitive electronic & hardcopy documentation while complying with predefine corporate security standardsResponsible for the administration of security access and purchasing of office equipment & supplies and communication services for two sales offices and the many employee virtual home offices throughout Southern California.Responsible for general office equipment maintenance & support through direct support or intervention to resolve issues or interaction with technical personnel when required.

Wrote or coded routing programs (vectors) to manage customer calls between internal and external domestic and international call centers while maintaining appropriate call segment service levels and thresholds.Designed, developed and maintained high level staff meeting reports and investigative models to validate call center management decisions.Assisted regional managers with developing methods to gather and research call management data.Designed, developed & maintained web based communications of international & domestic call center objectives and performance levels.Maintained static and real time relational databases used in the day to day management of multiple call management systems and call centers.Unofficially the go to person for general PC hardware, software and networking solutions.