Supervisor Of Customer Service And Processes
CurrentForecast demand and worked on production planning with inventory group to coordinate inventory on consignment.Responsible for weekly reports monitoring blocked invoices, backorders, blocked orders, and orders that are missing "post goods issue" in SAP.Identified missing link in document flow in SAP and collaborated with global headquarters in Germany and colleagues in Canada to facilitate correct financial data which records usage on customer contracts.Participated in weekly meetings with team members and bi-weekly inter-department meetings.Created Vendor Managed Inventory replenishment orders in SAP.Generated monthly consignment slow moving inventory reports and built a macro to format the reports correctly from SAP so they could be combined in an Excel Query file.Developed call center reporting to monitor weekly call volume.Collaborated with co-supervisor to develop reporting metrics tracking team workloadCompleted certification in Dangerous Goods in Transportation, General Awareness, in accordance with CFR-49, 172.700-704, to include Security Training as prescribed by the TSA.Implemented system to collect customer contact information and include it on the Commercial Invoice to quickly process import tax to Puerto Rico (SURI).Collaborated with other business units in Canada and Mexico to share business process knowledge.