System Engineer Level I
Current• Monitored and responded to potential phishing attempts, analyzing suspicious emails and URLs to identify and mitigate threats. • Utilized HAWK software to search through Microsoft 365 environments, identifying potential data leaks, policy violations, and security risk.• Assisted in conducting a controlled phishing campaign to assess employee awareness and vulnerability to social engineering attacks. • Conducted regular network vulnerability scans using industry-standard tolls like Nessus to identify and remediate security weaknesses. • Communicate with clients to keep them informed of incident progress and notify them of impending changes or agreed-upon outages. • Resolve new and escalated service tickets, providing guidance or personally resolving aging and complex issues. • Diagnose, troubleshoot, repair, and debug complex technical, computer, and software systems. • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software. • Assist clients with the design, implementation, installation, configuration, and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking, and software. • Perform on-site technical and customer service support, including emergency/unscheduled repairs and scheduled maintenance and repairs of clients' technical systems and equipment. • Work with vendor representatives to resolve software and hardware issues. • Install and/or upgrade Microsoft Windows Server Operating Systems • Perform network switch and server room cable management. • Conduct routine cleanup of client network closets, including labeling, removal of unneeded equipment, and updating of documentation.
