System Engineer Level I
Current- Monitored and responded to potential phishing attempts, analyzing suspicious emails and URLs to identify and mitigate threats.
- Utilized HAWK software to search through Microsoft 365 environments, identifying potential data leaks, policy violations, and security risk.
- Assisted in conducting a controlled phishing campaign to assess employee awareness and vulnerability to social engineering attacks.
- Conducted regular network vulnerability scans using industry-standard tolls like Nessus to identify and remediate security weaknesses.
- Communicate with clients to keep them informed of incident progress and notify them of impending changes or agreed-upon outages.
- Resolve new and escalated service tickets, providing guidance or personally resolving aging and complex issues.
Sep 2022 - Present
