David Meredith Email & Phone Number

Brisbane, Queensland, Australia

Local Services Owner for Compute / Storage / Backup / Data Centre / Network & Staff Augmentation for a Global account

Brisbane, Australia

Scrum Master/PM for a company-wide Automation project to support the existing managed services business - backlog items covered a diverse range of 74 initiatives to improve existing project & operated process. Used a mix of KRYON robotics process automation / MS Azure Automation Hybrid RunBook Workers / API development and Powershell scripting for the solutions.Team consisted on 8 dedicated Dev/Ops members and 1 Scrum Master working with 2 ( very aligned) Product Owners.My efforts where spread across below functional tasks:Develop out User storiesSprint planningCoaching agile practicesRemoving impedimentsRetrospective meetingsTeam buildingBurndown chartsCommunicationDocumentationRequirement gathering / facilitating workshops for the team

Brisbane, Australia

Ongoing Service management responsibility for full service ICT Contract( end user services / data centre / network/security/service desk/ 200+ applications) with value of over $6.5M per annum.Contract had over 40 FTE equivalent resources based onshore and offshore.Successfully managed the contact out of a negative phase ( constant Senior management escalations and unknown/unreliable financial performance) to a positive phase with :* client extending contract duration* customer satisfaction levels improved* expanded contract scope* stable SLA performance & margin stabilization

Brisbane Area, Australia

Accountability for the technical relationship for largest Optus Business Managed Customers in QLD & NT managing 10 x TSM ( Technical Services Managers) and also 3 x Operational Architects embedded within Strategic accounts to strength engagement.Work with Sales & Architect teams on new business opportunities to design & cost up the managed services component.KPI's where based around improved manged services margins / continual improvement initiatives executed / improved depth of engagement and lines of services used.

Brisbane, Australia

Role Descriptions: Responsible for leading QLD Professional services resources ( ICT Engineers & PM's) & contributing to the Optus State plan in the ICT market. Supply all services scope estimates, people management of the engineering & project management resources to manage against utilization and operation processes, forecasting of services and monthly financial reporting.Achievements / Responsibility: Improved financial performance of the group - went from a Services loss in the first year of role to consistent profitable growth, exceeded all financial metrics in following 5 years. Large contribution to the sharing of resources across states to increase utilization and reduce 3rd party engagements - drive company efficiency.Owned the delivery input for substantial new service offering that drove recurring services revenue and productized our offerings to increase margins. Participated in Process improvements (MAC process / 3rd Party engagement) and undertook Internal Auditor training - had embraced company processes to increase compliance and company work efficiency across team.

Sydney, Australia

Project Descriptions:Delivered & Transitioned to managed services multiple large Data/Voice projects, Cisco Ip Tel & Contact Centre projects, TRIM document management and SAN storage projects. Responsibilities: Involved in all aspects of Project Management in projects ranging from $120,000 to $5 Million often lead the company metrics around Project margin achievement & billable utilization of resources.

Commerce, Computer/Information Technology Administration And Management

High School