David Mitchell Email & Phone Number

Enfield, CT

Enfield, CT

• Manages Enfield Service Center personnel. This includes management reporting, inventory and expense management, and project development which progresses the interest of ENA, the Service Center or customer service.
• Functions as the point of contact for general business of the Enfield Service Center,
• Responsible to drive resolution for escalated issues to support customers and likely in coordination with Technical Service, Technical Marketing, Marketing, Sales and Service.
• Manages the Enfield Service Center as a technical training center and assists and coordinates customer, third party and internal technical training.
• Cooperates with Quality Manager in the management of ENA's Quality Management System. Responsible for initiating corrective and preventive actions, conducting subcontractor quality surveys and audits, handling.
• Perform any additional duties that are appointed by immediate supervisor that fall under the responsibility of this position.

Enfield, CT

• Assists in training technicians and customers of Eppendorf products
• Acts as a 2nd level support for customers and the field to answer technical questions relating to all products services in the Eppendorf Service Center
• Acts a mentor for junior technicians
• Manages the receiving, shipping and coordinating the receipt and return of the customer’s property in and out of the Service Repair Center.
• Maintains and re-orders suitable inventory of spare parts using SAP.
• Promotes the sale of the company’s service products.

Enfield, CT

• Determines necessity for replacement, adjustment or repair.
• Diagnoses, repairs and tests on all electronic/mechanical instruments to ensure conformance to factory specifications. This includes testing, reading schematics and diagrams, troubleshooting, repairing and replacing.
• Executes the determined service product by following any established repair or customer protocols
• Records calibration test measurements in computer database
• Issues instrument performance test certificates
• Achieves high levels of customer satisfaction

Windsor Locks, Connecticut

• Served customers in the medical and automotive field
• Prepared machines for production runs, collected and interrupted the formula for each production, and instructed the machines to develop the product accordingly
• Handle the finished product, coordinated and prepared the product for shipping, and data process on each production activity
• Maintained working order of equipment. Troubleshooted and repaired all break downs in a timely fashion in order to minimize “down time” and lost profits but to maintain continual and efficient operations
• Trained on problem solving and conflict resolution, data entry processing, machine operation and safety
• Attended training to maintain and enhance my mechanical expertise on the job.

Westfield, MA

• Conducted tests for a regulatory company which ensured that petroleum storage tanks at service stations and petroleum vapor recovery systems were in compliance of environmental laws, rules and regulations.
• Namely, tested tanks for leaks, installed, and tested automatic tank gauge systems
• Performed lockout/tag out procedures, routinely maintained a company service vehicle, discerned and maintained proper inventory of supplies, performed site assessments, conducted issue resolution while on scene, and.
• Trained on operating and installing equipment, conducting tests and troubleshooting various malfunctions, analyzing, collecting, and recording testing data, and communicating with service station owners and their staff.
• Trained and certified as a State of Connecticut DEP Weights & Measures Device Repairer.

New York, NY

Somers, CT