David Moore Email & Phone Number

Hamilton, Ontario, Canada

Help solve desktop issuesHelp solve server issues

Ottawa Ontario

Help solve end user computer issues via ticket system in timely mannerResearch various computer issues that needed to be solvedEnsure backups were being run correctly. Troubleshoot issue if they were notPlanned and helped build a network load balancer for terminal serversRun Windows Updates on all client servers once a month. (Windows Server 2008R2 through.

Simcoe Ontario

Create scripts to automate install processes using AltirisCisco router and switch configurationImage Theater Management SystemsRespond to ticket queue quickly and log detailed notes

London Ontario

Helping resolve daily computer issues for end usersDocument any troubleshooting for future referenceSetting up and disabling user accounts through Microsoft Active Directory when neededGoogle Business Apps user managementSmartphone activation and setupVOIP phone setup and managementWorking through ticket queue for end user computer problemsPlacing orders.

London Ontario

Prepare food items on Taco Bell menu as per customer requestPrepare food items to be sold to customer (cinnamon twists, nachos, etc)Ensure expiry date on product is correctHelp with closing duties

Ingersoll Ontario

Install and upgrade IOS on Cisco layer 3 switchesPerform port audits as necessaryCopy switch config from a saved location to running config on Cisco layer 3 switchPerform inventory of networking equipment as neededSet switchports to requested vlansHelp with core failover testing during plant shutdown

Waterloo Ontario

Troubleshooted various network related problems in QA environmentRan a WAN latency script once a month using BASH shellModified WAN script as neededTested various networking equipment in a QA lab environmentPort configurations including access and trunk ports. VLAN configuration and mangement. Performed software upgrades on Anue GEM bandwidth performance.

London Ontario

Greet customers in a friendly mannerPump correct amount of gas as per customer requestGive correct changeSetup Ryder Truck Rental ContractsEntered customer billing address informationProcessed customer charges on credit card

Burgessvile Ontario

Troubleshooted computer software and hardware problemsHelped maintain a computer networkHelped resolve internet connectivity issuesSetup permissions for shares and printers via NTFS permissionsDisabled startup items via msconfigReplaced computer hardware as necessaryTravelled around to Tirecraft store locations as needed to diagnose and repair computer.

London Ontario

Helped with cleaning dutiesWork on a production line

London Ontario

Greet customers in a professional and friendly mannerDiffuse customer complaints and provide a positive experienceDiagnose and troubleshoot computer issuesGuide customers to disable start up applications via msconfigUninstall and reinstall software applications on computersWalk customers through adding and removing hardwareAdvise and assist customers to.

Diploma, Information Technology

Recieved diploma for Computer Systems Technology

Ossd

Received OSSD