David Ochieng Email and Phone Number

1. Administration and maintenance of Microsoft Active Directory, DNS and DHCP in a Microsoft Windows Server environment. 2. Administration and maintenance of the bank’s mail hybrid system. 3. Managing user accounts and file-access and resource privileges. 4. Managing and Administering Domain Policies and Security.5. Overseeing Administration of SAN storage6. Setting up and maintenance of FTP and Web servers. 7. Overseeing Installation, configuration, administration and… Show more 1. Administration and maintenance of Microsoft Active Directory, DNS and DHCP in a Microsoft Windows Server environment. 2. Administration and maintenance of the bank’s mail hybrid system. 3. Managing user accounts and file-access and resource privileges. 4. Managing and Administering Domain Policies and Security.5. Overseeing Administration of SAN storage6. Setting up and maintenance of FTP and Web servers. 7. Overseeing Installation, configuration, administration and management of the Corporate Antivirus System and ensuring the appropriate level of anti-virus protection.8. Monitor and report on server health as well as design and implement disaster recovery and security solutions.9. Alternate in configuration and deployment of Servers, client PCs , 10. Providing hardware specifications for ICT of Enterprise Servers, Mid-Range servers, computers and printer hardware11. Administration and management of internet security.12. Management of virtualization of Data center servers.13. Managing and supporting video conferencing, collaboration via Ms Teams and Zoom, ensuring proper functioning of applications and associated peripherals.14. Liaising with vendor to ensure that all incidences escalated are resolved within SLAs to improve service delivery.15. Help Desk support on software, hardware and network operations to improve quality of service delivery and system security and integrity. Show less

• Maintaining and supporting Windows server 2008 R2 and windows server 2012 R2 active directory• Maintenance and support of windows server 2003 file server, Including daily, monthly and yearly data backups• Maintaining, supporting and troubleshooting Windows server 2008 R2 and Windows server 2012 R2 domain controllers• Maintaining and supporting Windows server 2008 R2 and Windows Server 2012 Terminal server services and Network Infrastructure Services which includes DNS, DHCP… Show more • Maintaining and supporting Windows server 2008 R2 and windows server 2012 R2 active directory• Maintenance and support of windows server 2003 file server, Including daily, monthly and yearly data backups• Maintaining, supporting and troubleshooting Windows server 2008 R2 and Windows server 2012 R2 domain controllers• Maintaining and supporting Windows server 2008 R2 and Windows Server 2012 Terminal server services and Network Infrastructure Services which includes DNS, DHCP etc.• User support on windows 8, windows 8.1 and windows 10 client computers• Use training on Microsoft office suite• Maintaining, supporting and troubleshooting Cyberoam UTM• Installation, Support and troubleshooting of office 365 pro plus 2013 which also includes support for Lync 2013• Network troubleshooting and support• Routine Maintenance of all Infrastructure Hardware and software• Continual service improvements on IT infrastructure• Supporting and troubleshooting SAP and Sage Evolution ERPs client connectivity Show less

• Maintaining and supporting Windows server 2008 R2 active directory• Offering both Tier 1 and tier 2 support users’ located in Nairobi office• Maintaining and troubleshooting Kyocera TASKAlfa 3051ci Multi-Functional printer• Scheduling and executing network changes as well as performing user acceptance testing• Maintenance and troubleshooting POLYCOM and AMX Video conference hardware.• User Support and training on new technologies introduced in the company.• Supporting,… Show more • Maintaining and supporting Windows server 2008 R2 active directory• Offering both Tier 1 and tier 2 support users’ located in Nairobi office• Maintaining and troubleshooting Kyocera TASKAlfa 3051ci Multi-Functional printer• Scheduling and executing network changes as well as performing user acceptance testing• Maintenance and troubleshooting POLYCOM and AMX Video conference hardware.• User Support and training on new technologies introduced in the company.• Supporting, troubleshooting and maintaining Windows 7 computers.• Liaising with Vendors to performed higher level troubleshooting• Performing the root cause analysis on all Major incidents on LAN and WAN• Reporting the network status to the IT Lead on daily basis• Performing continuous service improvements on the network based on the inefficiencies• Access control configuration and management• CCTV camera configuration and troubleshooting• Setting up, troubleshooting and maintaining Microsoft Lync on the user’s computer• Maintenance of satellite phones• Keeping and Maintaining IT Assets inventory• Assisting Tier 3 Engineers with troubleshooting complex problems• Vendor Management and coordination of Project Teams to ensure that all IT related projects are completed within scheduled time without breach of SLA Show less

• Provide desktop and network support • Network and applications troubleshooting• Analyze, plan and ensure proper execution of the projects• Implementation of custom ERP, POS and Fixed Assets Management System and providing remote support to our corporate clients • Software technical support• System documentation