David Spratt Email & Phone Number

With a strong leadership background and a commitment to operational excellence, I've made significant strides in my role as a Senior Associate/Unit Manager at Capital One. I take pride in leading a dedicated team of 18-22 Senior Coordinators, fostering an environment of accountability and high-performance. My focus has always been on problem-solving, particularly in managing and rectifying outage offsets to maintain accurate and balanced customer accounts. I have successfully overseen the operational efficiency of over 15 manual specialty fraud and dispute queues, utilizing data-driven strategies to ensure timely and accurate case completion. This has played a crucial role in mitigating risk and preventing financial impact to Capital One. A key part of my role has been partnering with process and intent leads to transition back-office case work into an automated format. This transition has not only improved efficiency but has also allowed for the introduction of robust performance metrics, trend tracking, and loss prevention measures. My approach is always data-focused, understanding that accurate metrics are vital in enhancing transparency, enabling proactive issue detection, and driving continuous improvement in all areas of operations. I am always open to connect with other professionals who are passionate about operational excellence and leadership in the financial services industry or any industry.

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  University Of Phoenix

  Business Management