• Implementation of an ERP system to international markets• Gather project requirements and definitions with various internal business units and external third party companies• Oversee software projects through the software development life cycle• Perform and coordinate software acceptance and regression testing• Coordinate and manage release of software• Proactively assess and mitigate project risks

• 100% on time and accurate regulatory compliance management of Regulation W and O• Improved throughput 35% with templates used for comm, testing, and audit records• 100% accuracy. Fixed 5 process failures with critical workflow tracking and reporting• Team member successfully merging 2 banks with technology and Fed Reserve Bank• Revised 44% of process risk self-assessment with standardized documentation

• Compliance process people leader for 5 employees and 3 contractors • Managed compliance process transition to a global team in India• Researched and documented IVR refresh for American Express Centurion Bank• Compliance policy and procedure creation and refresh of 25+ prepaid documents • Managed multi depts. to ensure 36 processes were refreshed, data integrity maintained

• Managed nine departments migrating 1,780 products, preventing a peak season stock out• Senior Project Manager, of highly successful Career Week for 2000+ employees in SLC • $3M savings by proposing and leading a new card replacement software• Researched AMEX policies and procedures to address merchant issues • Designed, product database report which identified product 100+ configuration errors• Managed error correction then establish new processed preventing future errors

• Improved software launch efficiency by 70% by creating accountability for 19 depts. • Coordinated 19 corporate units to launch new software releases for clinical customers• Reduced beta defects communication to technology team from 12 days to 3 days• Facilitated company agile retrospectives identifying 35 opportunities of improvement• Invented a “resource calculator” prioritizing initiatives and convincing senior management to double technology staff to meet product demands• Implementing risk mitigation strategies resulting in 4x call volume increases avoidance.• Produced weekly Software Launch status and accountability reports for the CTO, VP’s, and Directors

• Rated with “Distinguished Performance” for managerial duties • People leader of 14 BSA’s to validate 560 requirements• Delivered a critical 7 month project in 5 months. Identifying areas of improvement• Improved acceptance researching issues, root cause, and driving 10 short term projects

• Rated with “Distinguished Performance” for Analyst duties. • Financial reporting for 26 projects totaling $3M provided to senior leadership • Developed departmental Sarbanes-Oxley procedures ensuring compliance• Recognized for $2.5M reengineering save for Advanced Payment Technologies

• Accounting software configuration and auto dealership management training• Technical support and software installation for startup software company• Root cause analysis of software “bugs”

• Developed new procedures for new client payments, budgeting, and YE accounting• Employee of the month

• Company benefits. Health Insurance, Mutual Fund sales, Life Insurance. Series 6, 63• Four time Jr. associate of the month

Managed quality improvement and department organization groupsAssistant team manager of 12 Customer reps