• Served as an extension of my clients’ wellness team and provided a single point of contact to ensure that wellness objectives met• Establishes and manages overall project plans for execution of all elements of the Interactive Health program• Proactively leads the development of a roadmap for success over a three to five-year period• Collaborated with client to align wellness solutions with overall health benefits • Continually analyze the effectiveness of the wellness program over time, and provide consultation to ensure member engagement and success of program• Conducts formal review meetings to review results, uncover opportunities, and present new ideas to resolve issues

• Successfully support one of Optum’s top clients, IBC of Philadelphia• Identify trends and develop client specific solutions that help drive specialty prescription utilization • Responsible for a successful 2017 KPMG program audit for both pre/post validation, coordinated all research and resolution to identified issues. Responsible for delivering pre and post audit findings timely and ensuring the client was well prepared to address any discrepancies. • Re implemented 2017 benefits successfully, executed IBC intent for their 2017 benefit set-up. Leveraged prior year challenges to ensure trends and or issues were not brought into 2017• Migrated IBC Exchange business from the Argus claims adjudication platform to the RxClaim adjudication platform, executed IBC intent for benefit set-up for a successful 7/1/16 implementation. • Manages all service related issues via Salesforce for assigned book of business. Investigates, researches and resolve problems presented by the customer• Act as a liaison for our client and internal departments to resolve escalated issues• Actively involved with client projects and adhoc requests to help ensure timely delivery• Proven ability to work cross departmentally and ability to facilitate the completion of complex client deliverables

• Accurately position Nielsen capabilities as a vital element of client’s decision making regarding business issues on price, promotion, segmentation, new product introductions, and relevant industry topics• Utilize a Value Measurement Objective approach to trace, quantify, and execute Return on Investment for client respective to their strategic objectives• Actively review the client’s business needs and continually provide advanced analytical solutions to address any business gaps and/or opportunities• Maintain and build productive business relations with key Print industry client contacts• Conduct client meeting to introduce new products and services, and share relevant industry insights • Maintain a client project list, regularly tracking project status with client and allowing effective management of changing client priorities• Act as a contact for integrating the suite of products & services for the client• Conduct one-on-one or group training with client on relevant Nielsen products and/or services

• Responsible for managing all clients needs and issue resolution• Provided ongoing training & support for my book of business• Responsible for increasing revenue stream within targeted accounts• Developed & managed several new services offerings• Successfully managed a book of business with sales revenue over $750k

• Responsible for account development of dormant and open territory accounts.• Provided client training on proprietary software packages.• Provided sales support for national accounts.

• Responsible for delivering client tasks according to the project schedule• Supervised ongoing and custom projects for national and local accounts• New business implementation team leader• Oversight of independent contractors, offsite partners, and program developers• Responsible for communication, including status reporting, identification and escalation of issues that could not be resolved within the team.• Made sure projects are delivered within the budget, on schedule, and within scope• Served as key contact for our independent contractors and clientele• Successfully managed and coordinated the launch and implementation of several of our proprietary service offering

• Responsible for the on-going client service and management for over 25 national accounts• Responsible for the client employee participant issues, including; participant communication, eligibility maintenance, new product implementation, and benefit programs within my book of business