David Thomas Email & Phone Number

Mulvane, Ks, Us

Wichita, Kansas Area

This highly demanding position entails providing tier 1 and tier 2 level technical support and assistance to end user clients. Answering incoming call, troubleshooting software and hardware problems, provides information and answers questions. The core of the position can be explained as handling client problems and solutions at the highest level of client satisfaction. while representing High Touch in a professional manner on the phone and in person and treating every client with courtesy and respect. Some common traits needed are courtesy, tact, and diplomacy which are essential elements of the job. The work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Also required is the ability to solve problems using logic, patience, deductive reasoning and isolation techniques.Directly involved with the procedural creation and development as well as the maintaining of the integrity of the daily backups of the clients 4800+ retail stores.Directly involved with the creation and implemenation of the inner office supply ordering system (ROAM). This facilitated the daily tasks of ordering and supplying of equipment to the numerous clients interacted.Directly responsible for the training and procedural adherance of a 12 person customer support team as well as intregal in the hiring for said team. Creation of and maintaining of the company knowledge base.Currently involved with the implementation and support of a new state of the art POS system and all related hardware for the restaurant industry. The project is in its infancy and partnered with a company who is a titan within the restaurant industry.

Wichita, Kansas Area

This High Profile position is as a key member to the RAPID AOG team (Aircraft on Ground). My duties are varied on this 4 person team such as control and maintenance of the HTML AOG Board, continual contact with upper management, locating and purchase of all varying parts on an aircraft. As well as maintaining the continual sense of urgency to fulfill the customer’s needs, some other duties entailed were: * Detail orientated Customer Service with both internal and external customers. * Finding, Negotiation of purchase and Buying for hard to find parts for urgent customer needs.* Reading and comprehension of engineering schematics and drawings* Data entry and retrieval using various applications such as: SAP, MSOffice, MS Outlook, REPS and DDS * Contacting Vendors and communication and understanding of production lead-times, etc.* Reading and understanding of quotes, purchase orders, purchase request for quotes, tracking and delivery. In my time with the company I have also suggested and had implemented many varying programs and procedures for the continual improvement for the customers’ expectations and needs as well as the overall work environment.

Wichita, Kansas Area

Directly involved with the supply ordering and logistic control of high-end digital copiers and supplies. Primary functions include the shipping, receiving, stocking and inventory management in all aspects of the company. Setup, troubleshooting and repair of digital high-end copiers. Developed and solely responsible for alternative sales involving trade-in, unused copier supplies and used trade-in equipment via Ebay sales as well as local contacts. Responsible for the processing of claims with vendors and common carriers. Daily interaction with clients and President / CEO. Developed / improved numerous procedures for daily operations in all areas including sales, shipping, receiving, inventory control and dispatch.

Kansas City, Mo

Involved at Sprint North Supply in the testing of their newest release effort with Peoplesoft 8.0. Involved with the writing of manual test scripts, validating of data, manual testing and the retesting and verification of defect fixes. Led the testing effort for the 3.5 release of the manufacturing test set. Was also integral in the defining of the manual testing effort for the Sprint ION project in Overland Park, Kansas

Atlanta, Ga

Part of an elite team that was directly setting the standard for performance tuning and load testing client B2B e-Commerce web sites. Primary responsibility was to design test cases and to create automated Segue SilkPerformer and Mercury Interactive LoadRunner test scripts. Daily work as part of a team of three performance testers using Segue's Silk Pilot and Silk Performer as well as Mercury Interactive's LoadRunner, WinRunner and Test Director products. Created Silk Pilot test scripts to test Idapta's trading exchange API, JSP and JAVA EJB code. Create Silk Performer and LoadRunner scripts to test client JSP Internet based trading exchange web sites. Administrator for Mercury Interactive Test Director 6.02 server. Perform daily UNIX system administration tasks in Idapta's Sun Enterprise Server Performance Lab. Work as part of a team of four Sun Solaris system administrators configuring and installing Sun E4500, E450, E220R, and E250 servers. Maintain several Sun Microsystems servers running BEA's WebLogic 5.1 JAVA Application server and iPlanet's 4.1 Enterprise Web Server. Work with Sun Solaris 7 and 8 and Oracle 8i Enterprise database.

Wichita, Kansas

Provided extensive end-user technical support via telephone and on-site service calls. Daily duties included troubleshooting Intel CPU based workstations and servers running Microsoft Windows 95, 98 and NT. Diagnosed Internet connectivity and local area network issues. Troubleshooting and repair of analog and digital high-end copiers. Directly involved with warehouse inventory, security and logistics. Interacted with customers and management on a daily basis

Wichita, Kansas

Provided customer service, expedited, shipped, received, and managed inventory control of a large multi-billion dollar commercial aircraft parts warehouse. Involved in initial set up of the Wichita Kan-Ban parts distribution program.

Wichita Kansas

Managed and trained a team of 8 full-time/part-time employees performing expediting, shipping, receiving, vendor coordination, and maintaining automated inventory control systems of a large multi-million dollar retail warehouse. Responsible for budgets, schedules, training and risk management activities. Worked with senior company management on a daily basis.

Associate'S Degree, Computer Programming, Specific Applications

Education record

1/2001 Segue Increasing Steady State and Workload Testing with Silk Performer 4.x, and Segue Silk Pilot Atlanta, GA

Education record

10/2000 Mercury Interactive Test Director 6.2, Atlanta, GA 10/2000 Mercury Interactive WinRunner for Web Testing, Atlanta, GA 9/2000.

Solaris

3/2001 Sun Microsystems Solaris Shell Scripting, Atlanta, GA 3/2001 Sun Microsystems Solaris System Administration I & II, Atlanta, GA