David Voss Email & Phone Number

Denver, Colorado

• Provide end user support for over 300 users through email, phone, and face-to-face
• Detailed asset management and auditing
• Exercising technical writing through documentation and how-tos
• Creating user accounts through Active Directory, Exchange, Shoretel, and other specific programs
• Recipient of two awards, among other recognition, for job performance and customer satisfaction
• Various software troubleshooting, installation, and administration

• Provide phone and email support to customers (real estate agents, brokers and vendors) in regards to our products.
• Perform research into those problems by using the appropriate tools in an effective manner.
• Identify sales opportunities and transfer customers to Inside Sales when appropriate
• Set up and configure Trulia Local Ads and Trulia Pro Accounts for our customers.

Assisting in composing judicial directivesAssisting in creating requests for proposalsReviewing and responding to correspondence to provide information and assist in the processing of complaintsReviewing and summarizing data related to court appointments and payments from the Court Appointed Counsel system

• Updating grant files
• Filing payable and account paperwork
• Entering information into the grants database
• Assisting with the Quality Assurance Process dictated by National CASA

Managed responses and did initial data assessment regarding specific CRC programs such as Coaching, Leadership, Rural Philanthropy Days and ConsultingResearched Colorado and national funders, to complete the 2011-2012 edition of The Colorado Grants GuideAnswered, returned, or triaged start-up calls to other staff. Keeping track of these calls in a.

Compiled lists of contacts for background checks and child abuse and neglect registry checksCompiled lists of Kansas Congress members to aid lobbyistsResearched statistics and trends associated with the programCreated surveys for program directorsCreated a Facebook group page for the Association to promote awarenessProvided basic website maintenance

Compiled lists of contacts for background checks and Kansas Congress members to aid lobbyistResearched statistics and trends associated with the programCreated surveys for program directorsProvided basic website maintenance

• Provided technical support and assistance with computer troubleshooting through phone, emails, and walk-ins to FHSU faculty, staff, and students.
• Knowledgeable in problems such as, internet connections, software issues, and other university programs.
• Provided basic website maintenance and upkeep.

B.A, Political Science; Public Administration And Legal Studies

Master'S Degree, Information Technology