David Yule
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David Yule Email & Phone Number

Head of Customer Sevice GB at Scottish and Southern Electricity Networks
Location: Greater Dundee Area, United Kingdom, United Kingdom 11 work roles 1 school
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Current company
Scottish and Southern Electricity Networks
Role
Head of Customer Sevice GB
Location
Greater Dundee Area, United Kingdom, United Kingdom
Company size
1419 employees

Who is David Yule? Overview

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Quick answer

David Yule is listed as Head of Customer Sevice GB at Scottish and Southern Electricity Networks, a company with 1419 employees, based in Greater Dundee Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for David Yule.

David Yule previously worked as Head of Transformation at Bt Group and Senior Manager - Business Improvement and Planning at Sse Plc. David Yule studied at Speciss College.

Company email context

Email format at Scottish and Southern Electricity Networks

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Scottish and Southern Electricity Networks

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Profile bio

About David Yule

Senior transformation manager with 15 years experience leading business transformation and improvement programmes.Highly experienced in driving strategic digital transformation, customer experience improvement, ICT architecture and commercial programmes with multi-discipline geographically spread teams.

Listed skills include Copc, Bpo, Blue Pumpkin, Workforce Management, and 32 others.

Current workplace

David Yule's current company

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Scottish and Southern Electricity Networks
Scottish And Southern Electricity Networks
Head of Customer Sevice GB
Dundee, Dundee City, United Kingdom
Website
ssen.co.uk
Employees
1419
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Company profile
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11 roles

David Yule work experience

A career timeline built from the work history available for this profile.

Head Of Transformation

Bt Group

Dundee, Dundee City, United Kingdom

Senior Manager - Business Improvement And Planning

Current
Sse Plc

Perth, Perthshire, GB

Sep 2023 - Present

Head Of Transformation

Bt Group

London, GB

Accountability for transformation, PMO, technology and tooling infrastructure, innovation, service efficiency and site/location strategy.

Mar 2022 - Sep 2023

Head Of Customer Service Enablement

Bt Group

London, GB

Modernising customer service by enabling proactive, predictive and digital first service experiences and value enablement.

May 2019 - Jan 2023

Head Of Service Capability

Bt Group

London, GB

Operational effectiveness programme delivery transforming customer experience.Leading key support teams; Operational effectiveness & process governance, Partner & supplier performance improvement, System release & defect management and Knowledge management & internal communications capability.

Sep 2016 - Apr 2019

Programme Manager

Bt Group

London, GB

Delivery of complex transformation programs and lean sigma projects to drive operational effectiveness, cost transformation, lean business models and best in class customer experience.

Feb 2010 - Aug 2016

Resource Planning Manager

Sitel

Miami, FL, US

Jul 2009 - Feb 2010

Operations Manager

Sitel

Miami, FL, US

Management of a large, multifunctional outsource contact centre. Effective management of P&L, customer experience, quality assurance, KPI delivery, employee engagement and associate development.

Sep 2008 - Jul 2009

Technical Team Manager

Sitel

Miami, FL, US

Apr 2007 - Sep 2008
Team & coworkers

Colleagues at Scottish and Southern Electricity Networks

Other employees you can reach at ssen.co.uk. View company contacts for 1419 employees →

JA John Andrews John Andrews Colleague at Scottish And Southern Electricity NetworksWaterlooville, England, United Kingdom, United Kingdom View → RC Richard Chambers Richard Chambers Colleague at Scottish And Southern Electricity NetworksUnited Kingdom, United Kingdom View → SP Sarah-Louise Polley Sarah-Louise Polley Colleague at Scottish And Southern Electricity NetworksGlasgow, Scotland, United Kingdom, United Kingdom View → PG Pippa Gray Pippa Gray Colleague at Scottish And Southern Electricity NetworksBasingstoke, England, United Kingdom, United Kingdom View → JP James Phillips James Phillips Colleague at Scottish And Southern Electricity NetworksSouthampton, England, United Kingdom, United Kingdom View → CR Caroline Rogers Caroline Rogers Colleague at Scottish And Southern Electricity NetworksGreater Southampton Area, United Kingdom View → DM David Matthews David Matthews Colleague at Scottish And Southern Electricity NetworksAldershot, England, United Kingdom, United Kingdom View → GN Gary Neill Gary Neill Colleague at Scottish And Southern Electricity NetworksPerth, Scotland, United Kingdom, United Kingdom View → DG David Gladman David Gladman Colleague at Scottish And Southern Electricity NetworksPortsmouth, England, United Kingdom, United Kingdom View → KJ Kimberley Jones Kimberley Jones Colleague at Scottish And Southern Electricity NetworksHolbury, England, United Kingdom, United Kingdom View →
1 education record

David Yule education

  • Speciss College
    Speciss College
FAQ

Frequently asked questions about David Yule

Quick answers generated from the profile data available on this page.

What company does David Yule work for?

David Yule works for Scottish and Southern Electricity Networks.

What is David Yule's role at Scottish and Southern Electricity Networks?

David Yule is listed as Head of Customer Sevice GB at Scottish and Southern Electricity Networks.

Where is David Yule based?

David Yule is based in Greater Dundee Area, United Kingdom, United Kingdom while working with Scottish and Southern Electricity Networks.

What companies has David Yule worked for?

David Yule has worked for Scottish And Southern Electricity Networks, Bt Group, Sse Plc, and Sitel.

Who are David Yule's colleagues at Scottish and Southern Electricity Networks?

David Yule's colleagues at Scottish and Southern Electricity Networks include John Andrews, Richard Chambers, Sarah-Louise Polley, Pippa Gray, and James Phillips.

How can I contact David Yule?

You can use AeroLeads to view verified contact signals for David Yule at Scottish and Southern Electricity Networks, including work email, phone, and LinkedIn data when available.

What schools did David Yule attend?

David Yule studied at Speciss College.

What skills is David Yule known for?

David Yule is listed with skills including Copc, Bpo, Blue Pumpkin, Workforce Management, Csat, Contact Centers, Impact 360, and Contact Center Management.

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