David A. Email and Phone Number
David A. work email
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David A. personal email
David A. phone numbers
With over 10 years of work experience in customer success, I am passionate about building long-term relationships with clients, delivering value-added solutions, and driving growth and retention. My field of expertise is in B2B and B2C sectors, where I have worked with diverse and high-profile customers across various industries. As a Sr. Customer Success Manager at LinkedIn, I was part of a dynamic and collaborative team that supported the enterprise segment of the Audible for Business product, which offers audio content and learning solutions for organizations.In my role at LinkedIn, I was responsible for managing a portfolio of over 50 strategic accounts, ensuring customer satisfaction, loyalty, and advocacy. I also led the customer onboarding, training, and review processes, as well as identified and executed upsell and cross-sell opportunities. Some of my key achievements include increasing the renewal rate by 30%, reducing the churn rate by 15%, and securing a large contract with a Fortune 500 company. I leveraged my skills in project management, communication, problem-solving, and data analysis to deliver exceptional results and exceed customer expectations.
- Website:
- dukelong.com
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Customer Success | Linkedin Learning | EnterpriseLinkedin Jul 2021 - PresentSunnyvale, Ca, Us
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Consultant; Customer SuccessCxchronicles Mar 2021 - Dec 2023Buffalo, New York, Us -
Co-FounderWhimser Sep 2020 - Dec 2021Managed and guided a team of 4 engineers, 1 data scientist, and 2 product managers to successfullydesign, build, and launch Whimser's MVP.• Guided Whimser's business model and monetization practices with strategic thinking.• Collaborated with 10 mental health professionals in the NYC area -
Manager; Customer Success - Audible For BusinessAmazon Jul 2019 - Jul 2021Seattle, Wa, Us -
Sr. Enterprise Partnerships ManagerDailypay, Inc. May 2018 - Jul 2019New York, New York, Us -
Manager, Customer SuccessCareguardian Inc Oct 2015 - Jul 2017New York, UsLed team of 5 Account Managers to successfully implement new customer success strategies.• Boosted customer satisfaction to 95% in my region by implementing a tier 1 support and internalticketing system, exceeding the company average by 25%.• Boosted team efficiency by implementing role segmentation and triaging systems, reducing churn to<1%.• Implemented a new training protocol, reducing new account manager ramp time from 6 to 2 weeksresulting in a 66% decrease. -
Manager, Customer SuccessMighty Oct 2012 - Jul 2015New York, New York, UsCollaborated with co-founders to develop efficient Client Success procedures.• Implemented SLAs and OKRs for Client Success.• Created Customer Success “Living Playbook” of best practices.• Trained and led a team of 5 Client Success Managers.
David A. Skills
David A. Education Details
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University Of ChicagoBachelor Of Arts (B.A.)
Frequently Asked Questions about David A.
What company does David A. work for?
David A. works for Linkedin
What is David A.'s role at the current company?
David A.'s current role is I'm at LinkedIn helping organizations align L&D with their company competencies, values, and goals..
What is David A.'s email address?
David A.'s email address is da****@****ble.com
What is David A.'s direct phone number?
David A.'s direct phone number is (844) 226*****
What schools did David A. attend?
David A. attended University Of Chicago.
What are some of David A.'s interests?
David A. has interest in Science And Technology.
What skills is David A. known for?
David A. has skills like Html5, Cascading Style Sheets, Project Management, Customer Success, Data Analysis, Python 3.
Who are David A.'s colleagues?
David A.'s colleagues are Sakura Yamada, Fan Yang, Kalee Dankner, Ashley Daguanno, Daniel Higgins, Zobia N., Devin Banerjee.
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