David Allen Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Springboard is an early-stage HR Tech startup building a better way to manage candidates, and candidate relationships for talent agencies.Developed customer onboarding processes, ensuring a seamless and positive experience for newclients. Authored best-practice documents and product playbooks. Conducted in-depth producttraining sessions during onboarding.

Seattle, Washington, United States

• Planview purchased Changepoint in Jan - 2021
• Responsible for ensuring success, ongoing retention, and positive business outcomes for a portfolio of46 enterprise customers generating $4.2 Million in ARR. Gross Retention Renewal rate of 95% to an 87%target..
• Partnered with Sales and Renewals teams for enterprise renewal efforts over $200kARR. Led renewalfor customers under $200K ARR.
• Created an onboarding process for new CSMs and mentored new CSMs on processes, resulting in a50% decrease in time to productivity. Mentored on resolving issues and creating solid businessrelationships.
• Teamed with CSM leadership on programs to define and implement customer journeys includinghealth scores, engagement plans, and OKR's for the CSM teams.
• Created and tracked success plans, customer journey roadmaps, and health KPI's in Gainsight.Created customer health, adoption, and OKR dashboards in PowerBI, Cognos BI, and Tableau. Experience managing customer.

Seattle, Washington, United States

• Managed all North American customer implementation projects from kickoff to closure. I averaged 15implementations at any given point in time and managed more than 50 customer implementationsin total, with a 100%.
• Managed all aspects of the professional services engagement, from scheduling consulting resources,creating and managing project plans, documenting issues, risks, and action items, status meetings,status reports, etc.

Greater Seattle Area

• Worked directly with customers to configure, implement, and maintain Daptiv’s PPM software, actingas the product and process expert post-sale in over 60 distinct customers' PMO, and IT organizations.
• Worked with customers post-implementation, to define reporting requirements and build reports anddashboards using Cognos Analytics and IBM Cognos 10.2 - 11 Report Studio
• Facilitated product training during implementation, and post-implementation for new users.

Greater Los Angeles Area

• Managed the implementation of Daptiv’s PPM software to bring structure and process definition to the Beats operations group, increasing program efficiency by 60%.
• Worked with many distinct teams within Beats (Executives, Sales, Marketing, Product Management,Product Development, etc) to define current processes, then implement Daptiv’s software to manageand improve those processes.
• Defined and implemented the process for adding, managing, and archiving programs and projects for the Global Launch Readiness team at Beats.
• Worked with various teams to define reporting requirements then created the reports using IBM Cognos 10.1 Report Studio.

Bellevue, WA

Created SaaS based reporting solutions for the retail and advertising industries. - Defined business use cases to build business intelligence solutions for the retail industry.- Worked directly with customers to define problems and propose solutions.- Demonstrated new functionality to potential clients as well as existing customers.- Built KPI’s and.

Greater Seattle Area

Led an agile development team in producing customer-driven features for a SaaS-based business intelligence product. - Worked with stakeholders and customers to define product vision and roadmap.- Met with the development team every day to define, design, accept, and adapt features. - Worked with customers and stakeholders to understand their needs and.

Greater Seattle Area

Led a Scrum team developing new search functionality in an existing SaaS-based software product.- Created and drove project plan, managed risks and responsibilities, status updates, and feature updates.- Wrote all user stories and acceptance cases- Implemented a new agile development methodology with the development team- Created wireframes for all new.

Seattle, Washington, United States

Defined and managed the development of product enhancements and new product functionality using Agile/SCRUM processes. Authored user stories and acceptance cases, and acted as the “voice” of the customer.Managed the design and implementation of key features and functionality for Daptiv PPM products increasing adoption by 30%.Defined and executed the Daptiv.

Working for a telecommunications customer as a Business Analyst I focused on defining business requirements, documenting process flows, and defining solutions for a new business intelligence data warehouse.Met with clients to define as-is process flows as well as gathering business requirements for next generation system.Used business requirements to.

Seattle, Washington, United States

Responsible for all standard reporting features and functionality.Created business case and garnered approval to build a new $1.5 million reporting solution, ultimately lowering the total cost of ownership of the Qpass Service Management Platform and Qpass managed services (hosting) by 50%.Lowered the cost to manage data and generate reports by 66%.Wrote.

Seattle, Washington, United States

Drove product strategy (pricing, promotion, placement, design, feature sets, etc.) throughout the development process to ensure customer needs were communicated and considered in design decisions.Managed many strategic customer and partner accounts in the Streaming and CDN industry such as Intel Internet Media Services, Mirror-Image, Cacheflow, PanAmSat.

Seattle, Washington, United States

Primary responsibilities include managing all aspects of corporate accounts from initial implementation to high-level technical support.Acted as product and industry specialist to determine product strategy and vision and in turn acted as the Business Development and Sales team's main technical contact.Analyzed and drove the most effective method of.

Redmond, Washington, United States

Responsibilities included gathering business requirements to enhance and improve reporting applications. Gathering Requirements included meeting with customers, by way of 1:1 meetings as well as focus groups, to determine customers' perception of the product so I could develop solutions based on feedback.Prioritized change requests, set strategy and vision.

Bellevue, Washington, United States

Responsibilities include initial contact with a prospect, giving presentations and demonstrations of our software; follow up with potential client, and on-site visits to determine hardware and software needs.Interacted with Upper level management to individual contributors.Influenced purchasing and process decisions by demonstrating value, and ROI of how a.