David Caron Email & Phone Number

Cincinnati, Ohio, United States

• Designated as key personnel in my position, and subsequently transferred as incumbent to new ITS contract under Tantus Technologies in February 2022.
• Manage daily IT Operations for the TTB's National Revenue Center (NRC) with particular focus on data center management, network infrastructure support, imaging support (document management), and IT process improvement.
• Oversee all aspects of the NRC Data Center to ensure consistent availability, as well as maintaining continuity with the data center at HQ in Washington, D.C.
• Coordinate and/or Lead IT project initiatives at the NRC, communicating with the different teams involved, as well as 3rd party vendors, and monitor and report progress to the OCIO level.
• Manage, coordinate, support, and report on IT projects at the NRC including but not limited to: software testing and process improvement for custom agency applications such as IRIS, PONL, Unified Scanning; hardware.
• Track IT inventory and assets, and perform annual inventory and accountability reports, as well as disposal of obsolete equipment, as part of hardware lifecycle management.

Alcohol And Tobacco Tax And Trade Bureau, Cincinnati, OH

• Manage day-to-day IT Operations for the TTB's National Revenue Center (NRC) with particular focus on Data Center management, Imaging support (document management) and IT process improvement.
• Oversee all aspects of the NRC Data Center to ensure consistent availability, as well as maintaining continuity with the data center at HQ in Washington, D.C.
• Coordinate and/or Lead IT project initiatives at the NRC, communicating with the different teams involved, as well as 3rd party vendors, and monitor and report progress to the OCIO level.
• Manage, coordinate, support, and report on IT projects at the NRC including but not limited to: software testing and process improvement for custom agency applications such as IRIS, PONL, Unified Scanning; hardware.
• Track IT inventory and assets, and perform annual inventory and accountability reports, as well as disposal of obsolete equipment, as part of hardware lifecycle management.
• Maintain backups, working with HQ to ensure integrity, and coordinate proper storage of backup tapes.

US Army Corps Of Engineers, Cincinnati, OH

• Brought on by Apex Systems, Inc to work at US Army Corps of Engineers (USACE) LRD Cincinnati on a 6 month temp-to-hire position, as a PC Support Technician. After 6 months, was hired by Northrop Grumman as a permanent.
• Primary duties included supporting approximately 100 USACE employees, including the Division commander’s office, with Windows and Office troubleshooting, Outlook mail issues, printer maintenance and supplies, and.
• Additional duties included supporting offsite locations for other districts, remote auxiliary support when other district IT offices needed assistance, and maintaining our own emergency operations hot-site.
• Assisted in the successful completion of major projects including an Office 2007 rollout, Windows 7 rollout, annual technology refreshes, Data At Rest (DAR) disk encryption installation and management, new printer.
• Member of Level III PC Support Team (L3PC) which collaborates on troubleshooting higher level incidents, disseminates technical information to technicians across the Corps, pilots new hardware and software development.
• Editor-in-Chief for Deskside Support Services Newsletter, which has Corps-wide monthly distribution, and has been recognized by senior management as a vital communications tool.

Wright-Patterson Air Force Base, Dayton, OH

• Hired by CNSI in the role of Warranty Support Technician at HQ AFMC, primarily repairing computers and printers from a variety of vendors.
• Promoted to Asset Management Specialist after 2 months, to organize and maintain LAN Office property. Assisted in product evaluation for annual Tech Refresh project, of which I was primary coordinator.
• Reassigned as a Field Technician by own request in 2004, to continue expanding experience. Part of team responsible for installing, configuring and troubleshooting computers across the HQ AFMC, as well as LAN support.
• Promoted to Work Group Manager and assigned the Transformation Directorate (TR), to provide direct technical support to the organization’s executives, and administrative staff. My role was expanded at this time to.
• Transformation Directorate reorganized and became the Communications and Information Directorate (A6), and my support role expanded once more to encompass the CIO, Deputy CIO, CTO and SA to the CIO, and administrative.
• In March 2007, the IT Support contract was awarded to a new company, S4 Inc. and A6 began reorganization. I was reassigned to Field Technician duties in the interim.

Blue Ash, OH

• Temporary assignment as a PC Coordinator on the Desktop Rollout (DTR) project. This consisted of upgrading Mercy’s current hardware and software model, with the goal of organizational standardization. The DTR project.
• Upgraded existing hardware to project specifications, and eliminated non-spec units. This included: creating images of standard models; upgrading hardware; upgrading software; IP standardization; Internet.

Cincinnati, OH

• Primary duty was troubleshooting workstations for TriHealth hospitals and clinics. Assigned to Good Samaritan Hospital, and nearby related sites (clinics and foundation locations). Provided front line end-user support.
• I was part of several projects during this time: Year 2000 Compliance project; Voice Recognition Research project; New OS (Windows 2000) research and testing; Breast Cancer Center Relocation project; NICU Computer.
• I received my A+ Certification during this period.

Cincinnati, OH

• Temporary Contractor, assigned to Comair/Delta for their Year 2000 Compliancy project. Primary duty was to upgrade software and hardware for the upcoming Y2K rollover. Additional responsibilities included end-user.
• Next assignment was with Anthem Blue Cross/Blue Shield, as part of their new Help Desk Centralization project. However, shortly after a week of training at their Indianapolis facilities, the contract went into dispute.

Cincinnati, OH

• Primarily ran Helpdesk operations, assisting in phone support for Pinnacle clientele which mostly encompassed regional law firms. Duties included server maintenance, network account administration, and scheduling of.

Cincinnati, OH

• Began as a contracted employee through TekSystems, later hired on as a full-time, salaried employee. Provided technical support over the phone to a variety of clients for what was then XL Connect (formerly The Future.
• Became an Account Expert for the main split before being moved to Occidental Petroleum. After several months, became an Account Supervisor, and acquired additional duties including weekly progress reports, resource.
• Also supervised project roll-outs of Citrix Winframe and Microsoft Exchange to client sites.