David Caron Email & Phone Number

Cincinnati, Ohio, United States

• Designated as key personnel in my position, and subsequently transferred as incumbent to new ITS contract under Tantus Technologies in February 2022.• Manage daily IT Operations for the TTB's National Revenue Center (NRC) with particular focus on data center management, network infrastructure support, imaging support (document management), and IT process improvement. • Oversee all aspects of the NRC Data Center to ensure consistent availability, as well as maintaining continuity with the data center at HQ in Washington, D.C. • Coordinate and/or Lead IT project initiatives at the NRC, communicating with the different teams involved, as well as 3rd party vendors, and monitor and report progress to the OCIO level. • Manage, coordinate, support, and report on IT projects at the NRC including but not limited to: software testing and process improvement for custom agency applications such as IRIS, PONL, Unified Scanning; hardware configuration, deployment and troubleshooting of user equipment such as VOIP phones, thin clients, laptops, and secure access devices; installation and configuration of network servers and appliances in the data center. • Track IT inventory and assets, and perform annual inventory and accountability reports, as well as disposal of obsolete equipment, as part of hardware lifecycle management. • Provide desk side support for users at the NRC, including troubleshooting and triage of hardware, networking, VOIP, and TTB custom applications; and extending that support to remote users (teleworkers). • Assist with IT-related Facilities management, including external internet provisioning, HVAC systems for the data center, and power generation (UPS and diesel generator) repair and maintenance for the NRC. • Regular coordination with the ISSO (security/cybersecurity) for access to facilities and TTB network systems, including HID, PIV, and Gemalto devices.

Alcohol And Tobacco Tax And Trade Bureau, Cincinnati, Oh

• Manage day-to-day IT Operations for the TTB's National Revenue Center (NRC) with particular focus on Data Center management, Imaging support (document management) and IT process improvement. • Oversee all aspects of the NRC Data Center to ensure consistent availability, as well as maintaining continuity with the data center at HQ in Washington, D.C. • Coordinate and/or Lead IT project initiatives at the NRC, communicating with the different teams involved, as well as 3rd party vendors, and monitor and report progress to the OCIO level. • Manage, coordinate, support, and report on IT projects at the NRC including but not limited to: software testing and process improvement for custom agency applications such as IRIS, PONL, Unified Scanning; hardware configuration, deployment and troubleshooting of user equipment such as VOIP phones, thin clients, laptops, and secure access devices; installation and configuration of network appliances in the Data Center. • Track IT inventory and assets, and perform annual inventory and accountability reports, as well as disposal of obsolete equipment, as part of hardware lifecycle management. • Maintain backups, working with HQ to ensure integrity, and coordinate proper storage of backup tapes. • Provide desk side support for users at the NRC, including troubleshooting and triage of hardware, networking, VOIP, and TTB custom applications; and extending that support to remote users (teleworkers). • Assist with IT-related Facilities management, including external internet provisioning, HVAC systems for the data center, and power generation (UPS and diesel generator) repair and maintenance for the NRC. • Regular coordination with the ISSO (security/cybersecurity) for access to facilities and TTB network systems, including PIV and Gemalto devices.

Us Army Corps Of Engineers, Cincinnati, Oh

• Brought on by Apex Systems, Inc to work at US Army Corps of Engineers (USACE) LRD Cincinnati on a 6 month temp-to-hire position, as a PC Support Technician. After 6 months, was hired by Northrop Grumman as a permanent employee to continue in my support role.• Primary duties included supporting approximately 100 USACE employees, including the Division commander’s office, with Windows and Office troubleshooting, Outlook mail issues, printer maintenance and supplies, and VTC/teleconference support.• Additional duties included supporting offsite locations for other districts, remote auxiliary support when other district IT offices needed assistance, and maintaining our own emergency operations hot-site.• Assisted in the successful completion of major projects including an Office 2007 rollout, Windows 7 rollout, annual technology refreshes, Data At Rest (DAR) disk encryption installation and management, new printer physical and network architecture (both planning and execution), and Cisco IP phone installations.• Member of Level III PC Support Team (L3PC) which collaborates on troubleshooting higher level incidents, disseminates technical information to technicians across the Corps, pilots new hardware and software development strategies, and coordinates with other support teams for major projects.• Editor-in-Chief for Deskside Support Services Newsletter, which has Corps-wide monthly distribution, and has been recognized by senior management as a vital communications tool.• Part of rotating on-call support for our team, which provides emergency technical support after regular business hours.• Provide SIPR (Classified data link) support for the district office.• Received my Security+ CE certification, as well as a Top Secret clearance.

Wright-Patterson Air Force Base, Dayton, Oh

• Hired by CNSI in the role of Warranty Support Technician at HQ AFMC, primarily repairing computers and printers from a variety of vendors.• Promoted to Asset Management Specialist after 2 months, to organize and maintain LAN Office property. Assisted in product evaluation for annual Tech Refresh project, of which I was primary coordinator.• Reassigned as a Field Technician by own request in 2004, to continue expanding experience. Part of team responsible for installing, configuring and troubleshooting computers across the HQ AFMC, as well as LAN support, help desk dispatch and small device support (Palm, Blackberry, etc.)• Promoted to Work Group Manager and assigned the Transformation Directorate (TR), to provide direct technical support to the organization’s executives, and administrative staff. My role was expanded at this time to provide support for TR’s staff of 150 employees.• Transformation Directorate reorganized and became the Communications and Information Directorate (A6), and my support role expanded once more to encompass the CIO, Deputy CIO, CTO and SA to the CIO, and administrative staff. The regular staff for A6 expanded to approximately 180 employees, whom I continued to provide support. My title also changed to CSA during this period, but my duties remained the same.• In March 2007, the IT Support contract was awarded to a new company, S4 Inc. and A6 began reorganization. I was reassigned to Field Technician duties in the interim.• In August 2007, was reinstated as a CSA and placed in the HQ AFMC/FM (Financial Management) organization as part of a team. Duties included managing Video Teleconferencing (VTC) rooms, Asset Management, end-user training for Windows Vista and Office 2007, SDC (Standard Desktop Configuration) testing with FM specific programs, and daily support for FM’s 230 customers, including their Front Office. By end of March, VTC duties were transferred to military personnel, though we continued to provide technical support.

Blue Ash, Oh

• Temporary assignment as a PC Coordinator on the Desktop Rollout (DTR) project. This consisted of upgrading Mercy’s current hardware and software model, with the goal of organizational standardization. The DTR project was mostly concerned with the workstation/client portion.• Upgraded existing hardware to project specifications, and eliminated non-spec units. This included: creating images of standard models; upgrading hardware; upgrading software; IP standardization; Internet accessibility; troubleshooting conflicts; and assisting regular staff with resolving problem tickets. Created standard documentation for workstation setups.

Cincinnati, Oh

• Primary duty was troubleshooting workstations for TriHealth hospitals and clinics. Assigned to Good Samaritan Hospital, and nearby related sites (clinics and foundation locations). Provided front line end-user support to approximately 1200 computers and peripherals, as well as asset management for the Data Center located at Good Sam. Also assisted in network support with the LAN team. Responsible for interacting with 3rd party support. Was part of the On-Call schedule for after-hours support.• I was part of several projects during this time: Year 2000 Compliance project; Voice Recognition Research project; New OS (Windows 2000) research and testing; Breast Cancer Center Relocation project; NICU Computer Systems Installation project; and Departmental Technology Refresh.• I received my A+ Certification during this period.

Cincinnati, Oh

• Temporary Contractor, assigned to Comair/Delta for their Year 2000 Compliancy project. Primary duty was to upgrade software and hardware for the upcoming Y2K rollover. Additional responsibilities included end-user support, troubleshooting, and maintaining workstations.Our team finished this project 1 month ahead of schedule.• Next assignment was with Anthem Blue Cross/Blue Shield, as part of their new Help Desk Centralization project. However, shortly after a week of training at their Indianapolis facilities, the contract went into dispute and the majority of us were let go in the aftermath.

Cincinnati, Oh

• Primarily ran Helpdesk operations, assisting in phone support for Pinnacle clientele which mostly encompassed regional law firms. Duties included server maintenance, network account administration, and scheduling of network engineers. Also required to help with desktop support whenever regular staff was unavailable. Reported daily to the Project Manager, and later provided daily summaries to clients with Premium Accounts.This company is no longer operating, shutting down a few months after I left.

Cincinnati, Oh

• Began as a contracted employee through TekSystems, later hired on as a full-time, salaried employee. Provided technical support over the phone to a variety of clients for what was then XL Connect (formerly The Future Now) during second and third shifts. Later moved to first-shift and continued to provide tech support.• Became an Account Expert for the main split before being moved to Occidental Petroleum. After several months, became an Account Supervisor, and acquired additional duties including weekly progress reports, resource management, and acting as a liaison between Occidental’s and Xerox’s tech support groups. • Also supervised project roll-outs of Citrix Winframe and Microsoft Exchange to client sites.