As a senior ICT professional, I have built an extensive track record of achieving 'Trusted Advisor' status with my managed clients. This accomplishment has proven instrumental in:> nurturing strategic enterprise B2B accounts, on a local and global scale;> developing value-added commercial and service offerings;> increasing profitability and growing successful, customer-centric teams in my organizations.In more detail, my key areas of expertise, with reference to the three stages of the customer lifecycle, are as follows:> SELL: Presales, Account management, Proposal preparation, Bid and Pricing strategy, contracts (MSA);> BUILD: End-to-End delivery of complex ICT solutions, driving international cross-function Projects;> RUN: After-sales Service and Operations management, Partner management, Professional Services, Managed Services, Upselling.I am strongly results-oriented, accustomed to working towards objectives and targeting metrics such as: incremental revenue, margin, customer satisfaction (Net Promoter Score), timely project delivery, Service Level Agreements (SLAs), total contract value conversion rate, order-to-cash, and revenue recognition.I hold a Full-time MBA from 'SDA Bocconi' School of Management and a Master's degree in Electronics Engineering from 'Politecnico di Milano'.
Listed skills include Managed Services, Mobile Devices, Telecommunications, Service Management, and 39 others.