Dave F. Email & Phone Number

Le Center, MN, US

United States

• Work with all service areas within Kalypso to ensure information is secure and accessible so business operations run efficiently, and work to improve the IT infrastructure to facilitate the rapid growth of the.
• Oversee, develop and implement IT policy and best practice guides for the organization
• Identify and act upon opportunities to improve and/or update software and systems
• Provide direction and coaching for IT Specialists and/or Sr Specialists
• Create a vision and roadmap for Kalypso IT infrastructure
• Manage IT-related projects and ensure that they are completed within budget guidelines

United States

• Work with all service areas within Kalypso to ensure information is secure and accessible, so business operations run efficiently, and work to improve the IT infrastructure to facilitate the rapid growth of the.
• Oversee, develop and implement IT policy and best practice guides for the organization
• Identify and act upon opportunities to improve and/or update software and systems
• Provide direction and coaching for IT Specialists and/or Sr Specialists
• Create a vision and roadmap for Kalypso IT infrastructure
• Manage IT-related projects and ensure that they are completed within budget guidelines

Eden Prairie, Minnesota

• Responsible for providing high level, customer focused IT support to local C-Suite members, as well as support for all Winnebago Industries, Chris-Craft, and Newmar employees in Minnesota, Iowa, Indiana and Florida.
• Responsible for the installation, troubleshooting and replacement of user equipment.
• Office 365 and OKTA administrator
• CUCM and Unity administrator
• SCCM Administrator
• Guide and mentor Level I and Level II support technicians

New Prague, MN

• Provide remote and on-site computer and network support to commercial and residential clients
• Provide insight and direction for the design and implementation of new systems
• Provide management and leadership to field technicians working remotely or on-site
• Work closely with our clients to provide the highest quality support to meet their individual needs

Greater Minneapolis-St. Paul Area

• Provided remote and deskside PC support to the Thomson Reuters client site
• Provide local support for all Mac OS machines
• Provide local support for multimedia and teleconferencing systems
• Perform any other technical duties as requested by client

Greater Boston Area

• Provide remote and on-site computer and network support to commercial and residential clients
• Provide insight and direction for the design and implementation of new systems
• Provide management and leadership to field technicians working remotely or on-site
• Work closely with our clients to provide the highest quality support to meet their individual needs

Chanhassen, Minnesota

• Provide leadership/coaching to help desk team and manage the transfer of duties from support groups to front-line entities
• Serve as intermediary between various departments within Life Time Technology and
• Provide insight and direction for the design and implementation of new systems

Greater Minneapolis-St. Paul Area

• Provide leadership, management, and training to Junior Technicians
• Perform system administration for end users using Active Directory
• Respond to elevated Support Desk email and telephone support requests
• Established, promoted and maintained Support Desk policies and procedures

Eden Prairie, MN

• Troubleshoot technology issues within the EPHS Media Center
• Manage laptops, iPads, and iPods within the EPHS Media Center
• Assist staff and students with classroom technology needs

Bloomington, MN

• Troubleshoot user inquiries regarding computer software or hardware
• Install and perform repairs to hardware, software, or peripheral equipment
• Configure Active Directory user accounts and groups, Cisco phones, hotlines, and hunt groups for local users using CCM and Unity
• Provide leadership, management, and training to a team of student workers

Started as Roadshop Senior Specialist, supervising 4 employees, then transitioned to Technology Senior Specialist. As Technology Senior, I supervised 12 people within the Technology department and provided customer service and sales in computers, digital imaging, and peripheral equipment.

A.A.S., Information Systems Management: Network Administration, 3.86 Gpa

A.A.S., Business Management: Sales & Marketing, 3.83 Gpa

High School Diploma

Activities and Societies: High School Chorus; JV Soccer