David Hatcher Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Designing and Delivering End to End Lead to Cash Solutions in the B2B selling space- Journey mapping multiple Personas - End Users (Sellers/Sales Management) - Design Users (Product/Pricing Managers) - Admin Users (IT and Support)- Managing cross-functional stakeholders - from technical to executive Coordinating with internal and external partners on integrations, messaging, and implementationManaging cross-functional teams in a matrix style oraganization

Chicago, Illinois, United States

Designed product enhancements currently in use at global industry leading customers- Net new features - including industry firsts- Legacy features from other Oracle IP- Quality of life features on existing CPQ functionalityDomain expert for Buying/Selling journeys to in omni-channel environments (direct sales, self-service, support, partner sales, and online channels)Verticalization expert and point of contact for Communications VerticalCustomer advocate for high priority customers (C-Suite level interactions) including: - Tier 1 Telco providers- Hi-Tech manufactures- Services providersTrained sales, sales engineering, and partners on product capabilities and implementation

Greater Chicago Area

Lead new product enhancements across vertical implementationsDirect implementation guidance and support for new and existing customers

Lead post acquisition integration related projects and enhancements in order to bring the BigMachines product offering into the Oracle implementation and solution space

Performed market research and analysis Designed and validated feature development

Ran large scale complex CPQ implementations across various industries Directly managed implementation teams and budgets for successful software implementations

• Technical and Operations support for 1200+ locations in a branch network • Special project and beta team member• Trainer – for both existing and new team members• Operations Problem solving• Hardware, Software, and Network Troubleshooting• Support for Spanish speaking employees

• Founding member of a diverse, dynamic, pioneering, international team• Office manager and Accountant for national office of International NGO• Government liason for registration and operation of organization• Strategic consultant for holistic interface with local community• Language and Cultural learning coordinator for International team

• Managed Internet Cafe for International NGO

Mba, Business, Global

Linguistics, Linguistics