David Hoang Email & Phone Number

Tucker, Georgia, United States

• Monitored ticket queue in Salesforce diligently for timely responses and resolutions to incidents, events, and service requests
• Executed routine ticket management duties and managed escalations effectively to ensure prompt resolution of issues
• Skillfully troubleshot and documented issues and relevant details in ticket reports
• Diagnosed and resolved hardware and software issues for desktops, laptops, printers, and phones
• Provisioned and configured work laptops for new and… Show more
• Provisioned and configured work laptops for new and existing employees Show less

Atlanta, Georgia, United States

• Collaborated with eight team members to provide ongoing technical support to over 1000+employees across the world, local and remote users addressing and resolving hardware and softwareissues promptly
• Resolved 20+ tickets ranging in levels of difficulty a week using Salesforce ticketing system
• Deployed IT infrastructure setup at new corporate office in January 2023 including the configurationand deployment of basic hardware, workstations, devices, and other equipment
• … Show more
• Helped developed and implement robust security measures and computer policies for employees,ensuring data integrity and adhering to best practices Show less

Atlanta, Georgia, United States

• Provided technical support for hardware, software, and networking issues for 500+ end-users overphone, email, remote sessions, or face to face via in house ticketing system in an efficient manner
• Troubleshot 20-30-tickets including documenting issues, troubleshooting steps,redirecting/escalating, and resolution with hardware or software issues
• Collaborated with server and network admins to ensure efficient operations of computingenvironment
• Delivered end-user… Show more
• Delivered end-user training users on new software and hardware upgrades and procedures
• Completed employee setup, including new hire/termination process, and personnel changes

Fort Stewart, Georgia

• Performed system management and administration functions to supporting military simulation systems and clients using General Dynamics ERF/MRF simulation suite
• Analyzed, tested, and modified computer systems, networking protocols, and software to optimize and exceed system performance in training operations and client expectations
• Consulted with system integrators, system administrators, and computer specialists to design optimized system architectures resulting in an increasing of… Show more
• Consulted with system integrators, system administrators, and computer specialists to design optimized system architectures resulting in an increasing of client and administrative performance with minimal error
• Oversaw implementation of software and hardware migration JCATS system and WARSIM systems, resulting into a fully operational mission and was awarded Employee Recognition Award for “Distinguished Performance” for.
• Ensured all designs, configurations, documentations, modifications, and tests are in compliance with standards for logistics, intelligence, and fires support