David H. Email & Phone Number

Cherry Creek, Colorado, United States

Highlands Ranch, Colorado, United States

Cherry Creek, Colorado

Castle Rock, Co

Work with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.Responsible for satisfaction scores for the front desk operations. Address any deficiencies in the area immediately.Work with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.Effectively train guest service agents on proper front desk procedures.Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.Prepare weekly schedules for front office staff.Address performance deficiencies of front office staff through coaching and disciplinary actions.Complete performance evaluations for front office staff timely.Ensures guest service agents are in compliance with clean, neat uniforms and name badges. Order for F&B and housekeeping to insure proper stock.

Aloft By Marriott

Worked with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.Responsible for satisfaction scores for the front desk operations. Address any deficiencies in the area immediately.Work with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.Effectively train guest service agents on proper front desk procedures.Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.Prepare weekly schedules for front office staff.Address performance deficiencies of front office staff through coaching and disciplinary actions.Complete performance evaluations for front office staff timely.Ensures guest service agents are in compliance with clean, neat uniforms and name badges. Is proficient at managing inventory in the property management system.

Residence Inn By Marriott

• Register & process guests and their assigned rooms.• Accommodate guest requests.• Receive and respond to incoming calls.

Greater Denver Area

• Register & process guests and their assigned rooms.• Accommodate guest requests.• Post checks to company accounts.• Set up group stays.

Greater Denver Area

• Register & process guests and their assigned rooms. • Accommodate guest requests. • Receive and respond to incoming calls.• Drive hotel shuttle to and from airport.

Greater Denver Area

Lobby Ambassador at a 39 floor A-class high-rise called 555. Control and direct visitors to correct clients in building.

Certified Hospitality Superviser (Chs), Hospitality Administration/Management

Education record

High School Diploma