David Kumar Email & Phone Number

Rochester, NY, US

• Use SOAR and SIEM to investigate alerts and provide clients with actionable threat intelligence.
• Investigate client environments to identify suspicious trends and potential security risks.
• Implement A.I to provide clients with threat insights and actionable recommendations for mitigation.

Rochester, New York, United States

• Provide guidance and training to emergency services on industry-leading security practices.
• Assess and advise on the company's overall security posture, recommending improvements as necessary.
• Troubleshoot and resolve issues related to devices and technology used by emergency service personnel to ensure optimal performance.

• Responsible for daily operations including workflow management and employee conflictresolution
• Utilized as a facilitator to resolve conflicts with any customer by being anauthoritative representative for the team
• Assist with long term planning for team overall success and future growth.

Rochester, New York, United States

• Troubleshoot live computer and network issues via tickets, chats and calls
• Ensure team is operating with efficiency and provide support where needed
• Train incoming student employees with skills needed to succeed at the Service Desk

• Develop and maintain policies and procedures to safeguard user information against unauthorized access, use, disclosure, modification, or destruction.
• Design and execute simulated phishing and social engineering attacks to assess staff awareness and response to common cyber threats.
• Develop training materials and awareness campaigns to educate staff on how to detect and report suspicious emails, links, or requests.

Rochester, New York, United States

• Create/troubleshoot account configuration tickets
• Troubleshoot live computer and network issues via tickets, chats and calls
• Communicate between different teams to resolve issues

Rochester, New York, United States

• Configuring/documenting and testing network switches, routers and firewalls (primarily Cisco, pfsense)
• Mentoring and creating job aids for fellow student workers to maintain and diagnose issues with networking equipment
• Work with faculty as assigned to test curricular changes and suggest modifications that meet curricular and budgetary/technological constraints

Rochester, New York, United States

• Assisted Professor with implementing networking labs
• Hosted weekly touring hours to assist students with labs and concept enrichment
• Graded assignments and provide feedback to students

43-31 39th St, Sunnyside, New York, 11104

• Shadowed three IT professionals in a corporate setting
• Received and resolved tickets
• Troubleshooted Windows PC/laptops and LaserJet printers

Bachelor Of Science - Bs, Computing Security, Senior

Activities and Societies: Tau Kappa Epsilon Bowling Club Paintball Club Electric Gaming Club Current Skills Acquired: Intro level Python.

Cte Endorsed High School Diploma, System, Networking, And Lan/Wan Management/Manager, Senior

Activities and Societies: Bowling Team Poetry Club Yearbook Club Majored in Cisco Networking, participated in various school activities.

Ccent + Ccna, System, Networking, And Lan/Wan Management/Manager, 11 + 12

Used resources to prepare for the ICND1 exam 100-105 and passed.