 Represent multiple clients as I provide various technical services to their customers Provide support to small, medium and large business as well as home offices Demonstrate strong attention to detail during daily operations Provided top customer service with high ratings Supervise other workers as lead technician General Hardware Install, De-install, Troubleshoot and Repair Point of Sale (POS) Refresh Ethernet/Low Voltage Cabling installation… Show more  Represent multiple clients as I provide various technical services to their customers Provide support to small, medium and large business as well as home offices Demonstrate strong attention to detail during daily operations Provided top customer service with high ratings Supervise other workers as lead technician General Hardware Install, De-install, Troubleshoot and Repair Point of Sale (POS) Refresh Ethernet/Low Voltage Cabling installation, termination(punch down), locate and testing Show less

 Analyze the needs of different departments and determine ways to meet business objectives Support over 250 desktops and 80 servers Administer and enforce Information Systems policies Assess compliance with HIPAA, SOX and PCI Data Security Standards Manage multiple projects from conception to completion Provide first and second-level troubleshooting of PC, server, and network Support Electronic Medical Records - Medhost/HMS, Carestream PACS, GE Centricity… Show more  Analyze the needs of different departments and determine ways to meet business objectives Support over 250 desktops and 80 servers Administer and enforce Information Systems policies Assess compliance with HIPAA, SOX and PCI Data Security Standards Manage multiple projects from conception to completion Provide first and second-level troubleshooting of PC, server, and network Support Electronic Medical Records - Medhost/HMS, Carestream PACS, GE Centricity Perinatal Manage Windows 2008 and 2012 Server Manage physical and virtual servers Provide on call support for a 24/7 environment Show less

 Provide all levels of IT support for hospital and clinical staff Work with a team to support over 300 desktops and 50 servers Support Electronic Medical Records - HMS, NextGen, Allscripts, NovaPACS Install and manage Windows 2008 and 2012 Server Manage servers and desktops in VMware View Provide rotating on call support for a 24/7 environment Manage firewall and VPN for hospital and remote clinics

 Provide first and second level support for Memphis locations Support remote computers via Bomgar and RealVNC Convert software library to digital archive Troubleshoot SAP printer and user account issues Maintain continuous on call support for critical systems Manage user accounts on BlackBerry Enterprise Server

 Provide all levels of IT support for multiple clients in the Memphis area Support a wide range of technologies including: server, desktop, network, and mobile devices Install and manage Windows 2003 and 2008 Server Active Directory infrastructure Install and manage Microsoft Exchange 2003, 2007 and 2010 Support clients OS ranging from Windows 2000 to Windows 7 Manage Barracuda spam filter Locate and remove virus infections on client networks Monitor backup… Show more  Provide all levels of IT support for multiple clients in the Memphis area Support a wide range of technologies including: server, desktop, network, and mobile devices Install and manage Windows 2003 and 2008 Server Active Directory infrastructure Install and manage Microsoft Exchange 2003, 2007 and 2010 Support clients OS ranging from Windows 2000 to Windows 7 Manage Barracuda spam filter Locate and remove virus infections on client networks Monitor backup of client servers Exercise proficiency and caution while upgrading business critical systems Strive to minimize disruptions to client business Assist clients to determine effective and cost efficient technology solutions Show less

 Work with a team to provide logical and physical support for 50 servers and over 1,500 desktops at multiple offices Collaborate with other departments to resolve issues affecting enterprise Establish and maintain an excellent working relationship with a community of corporate PC users based upon technical ability and a positive attitude Manage file shares across a DFS root Create, manage, and audit file shares on multiple servers Maintain website and browser-based… Show more  Work with a team to provide logical and physical support for 50 servers and over 1,500 desktops at multiple offices Collaborate with other departments to resolve issues affecting enterprise Establish and maintain an excellent working relationship with a community of corporate PC users based upon technical ability and a positive attitude Manage file shares across a DFS root Create, manage, and audit file shares on multiple servers Maintain website and browser-based applications for department Provide rotating on-call support for VIP level employees Creation of Windows disk images for corporation Deploy software via Altiris Deployment Console and Symantec Ghost Work with a team to deploy and manage backup and encryption software Show less

 Responsible for over 30 desktops and 1 server Maintain computers at various locations via Remote Desktop Connection Configure Virtual Private Network between main and remote locations