David Bing Email & Phone Number

Washington, District Of Columbia, United States

• Creates, documents, and maintains business processes for the department’s Salesforce NPSP database.• Leads project management for the development team to improve the efficiency and efficacy of front-line fundraisers.• Creates dashboards and reports in Salesforce to report on overall, unit, and individual fundraising progress; to track projections and gift pyramids; to report on the life cycles of grants; to identify and correct data errors and omissions; to maintain standardized email lists; and to track invitees to donor events.• Automates processes across the organization including the review and approval process of newly awarded grants, the drafting of acknowledgement letters to donors, and the vetting of new donors by the legal team.• Manages the Development Operations Assistant, ensuring that gifts are accurately recorded in Salesforce and that funders are properly acknowledged and stewarded.• Created and maintains internal Confluence knowledge base for the development team, drafting documentation on best practices, strategic overviews, step-by-step “how-to” guides, and onboarding materials for new staff.• Trains all new development staff in the department’s business practices, as well as how to effectively use Salesforce, Confluence, Smartsheet, and other systems used by the team.• Migrated development database from Salesforce Classic to the Nonprofit Success Pack (NPSP) in 2022-2023.• Managed the integration of iWave prospect research service with Salesforce. Created standard operating procedures to ensure the regular screening of all donors and prospects.• Spearheaded the user adoption of Jira and Smartsheet to enable more efficient, accountable, and transparent project management.• Standardized the accounts receivable and external auditing processes with the finance team.• Prepares the annual listing of donors for external recognition.• Closely collaborates with members of the CRM, finance, and digital strategy teams on a routine basis.

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

• Prepared advanced gift, prospect management, planned giving, donor metrics, and other fundraising reports to facilitate the work of Institutional Advancement.• Managed migration from Raiser’s Edge to Salesforce-based Luminate CRM and Blackbaud NetCommunity to Luminate Online in 2016-2017. Responsibilities included business process discovery, data validation, user acceptance testing, drafting documentation in Confluence knowledge base, liaising with vendors, and training staff on new systems.• Administered Luminate CRM database, developing processes for data management and reporting, and onboarding new internal customers to the Institute’s system of record.• Managed the creation of Blackbaud NetCommunity emails, online donation forms, and event registration forms for both Institutional Advancement and programs at the Institute.• Managed the Annual Appeal campaign, including the segmentation of constituents for direct mail and email, creation of online appeal emails and donation forms, A/B testing of emails, and post-campaign analysis.• Oversaw donor recognition, including the preparation of donor listings for the Annual Report.

Washington D.C. Metro Area

• Directed all information technology at four offices sites with thirty staff members.• Innovated and implemented internal processes to increase development staff efficiency and communication, with emphasis on prospect management, donor cultivation, and donor retention.• Created reporting mechanisms and dashboards to provide immediate feedback on status of fundraising and volunteer efforts.• Directed all information technology, including training staff on CRM databases, troubleshooting, and liaising with vendors.• Deployed IT system for paperless curriculum at Junior Achievement Finance Park, a financial literacy center in Fairfax, VA serving 14,000 middle school students each year.• Planned and implemented IT systems for a new Finance Park facility in Landover, MD, which opened in fall 2015.• Analyzed multi-year data and trends to identify means to build constituent support for Junior Achievement.• Managed the Junior Achievement Essay Competition, ensuring growth of student participation, pro-active outreach to diverse communities, and recruitment of volunteer judges. In seven years, thousands of students and over 350 volunteer judges participated, and the competition awarded over $860,000 in scholarships to students and grants to schools.

Washington D.C. Metro Area

• Maintained integrity of both internal Blackbaud CRM database and donor-facing Convio Luminate database. Developed internal processes for data entry, management, queries, and reports.• Led staff in transitioning office from Siebel CRM to Blackbaud CRM, ensuring proper conversion of all program and fundraising data.• Created pro formas for $4.3 million and $2.5 million capital campaigns for two Junior Achievement Finance Park facilities.• Drafted operations and IT budgets.

Washington D.C. Metro Area

• Authored, designed, and published Junior Achievement marketing materials from 2007 - 2013.• Managed e-newsletters (Constant Contact), www.myJA.org and www.JAbowl.org websites, social media engagement (Facebook, Twitter, LinkedIn), search engine advertisements (Google AdWords), annual reports, print newsletters, and capital campaign print brochures.• Ensured that Junior Achievement brand identity was maintained throughout all marketing materials.• Identified key patterns in gift giving over multiple years, created reporting mechanisms, and analyzed means of increasing donor contributions and retention.• Increased donations through A/B testing and evaluation of donor analytics.• Researched grant opportunities, potential major funders, and relationships between C-level supporters and new donor prospects.• Consulted with special events staff to improve upon the quality of organization’s fundraisers, the Washington Business Hall of Fame ($1,200,000) and the JA Bowl-A-Thon ($500,000).• Researched and prepared information for annual board solicitation process ($900,000).• Prepared regular development reports, managed prospect pipeline, and reconciled fundraising with monthly financial reports.

Washington D.C. Metro Area

• Planned and implemented IT operations for new office in Fairfax, VA, Junior Achievement Finance Park.• Innovated new internal and constituent-facing processes for program and development departments to increase efficiency, reduce paper usage, and ensure verifiability for audits.• Conducted strategic planning research for organization, measuring historical outreach and determining most efficient methods of program delivery.• Managed college interns from the Institute for Philanthropy and Volunteer Service. Incorporated interns’ course of study with practical experience in non-profit operations.• Managed relationships with external IT, graphic design, and print vendors.

Washington D.C. Metro Area

• Created business processes for fundraising staff in Siebel and Convio databases, ensuring proper coding and reporting of all development-related data.• Designed the Junior Achievement Essay Competition in 2008 and administered it since then.• Administered Youth Entrepreneur of the Year Competition from 2007-2011. In 2010 the model was recognized as a best practice and was disseminated to Junior Achievement offices nationwide.• Created marketing materials for print, web, and social media channels.

Washington D.C. Metro Area

• Created evaluation mechanisms for Junior Achievement’s volunteers and educators.• Coordinated office’s participation in several program evaluations by professional evaluation firms.• Transitioned office from Raiser's Edge to Siebel CRM database, ensuring proper conversion of all data.• Redesigned website, creating online mechanisms for volunteer registration and donations.

Washington D.C. Metro Area

• Recruited, trained, and supported 3,700 volunteers teaching financial literacy, work readiness, and entrepreneurship lessons to over 30,000 students in grades K-12 each year.• Managed volunteer and program information in Raiser’s Edge database.• Devised reports to provide at-a-glance feedback on status of all programs in franchise area to aid both day-to-day program management and long-term strategic planning.• Served as a volunteer teacher on multiple occasions for students in elementary and middle school.