• Provide innovative operations management consultation focusing on Annual Wellness Visit (AWV) participation• Selected to oversee company roll-out of operational efficiency and scaling for 50% growth in AWV screenings over 2024• Establish processes and procedures set-up of operational and HR functions including the employee handbook

• Advise organizational operational functions across 3 states with various company affiliates• Retained on as a contractor after companywide furlough due to seasonality of work

• Oversaw and progressed all company operational initiatives for vaccination events across multiple states • Successfully implemented operations in Tennessee under the company’s first State Grant, requiring building new business operations from ground zero• Forecasted and road mapped for 2023 Flu Vaccination participation with growth expectations 30%+ YOY

• Recruited to oversee operations during Covid-19 and implemented mobile vaccination clinics across the state of Florida• Managed 15+ statewide nursing teams to ensure 100% completion target covering all 100k+ vaccination events• Successfully implemented new revenue streams including Covid-19, Monkeypox, and back-to-school (Compliance) vaccination events resulting in more consistent cash flow for the business• Achieved increase in student participation (and resulting revenue) of annual Flu Vaccination Events by 95%+ YOY• Completed training and onboarding of 30+ new nursing staff including orientation and operational expectations• Oversaw invoicing for State/County Clients, requiring strict supporting documentation and follow through

• Collaborated with team members to develop business strategy at quarterly strategic meeting to support the completion of SWOT analysis, strategic focus pillars, and provided feedback around diversifying client base• Managed 3rd party internal audits related to business processes, client invoicing, employee access, and permission systems• Planned, designed, and successfully managed implementation of new proprietary software• Managed user testing and production deployments during three-week sprints• Managed accounts including onboarding and implementation activities of 35+ new clients with 2,000+ sites• Successfully recruited and retained 20+ employees that embodied both culture and experience criteria• Accountable for monthly billing through Microsoft Dynamics Software

• Negotiated long-term service agreements for clients nationwide including landing company landmark deal with AT&T and Sprint resulting in increased success and organizational growth• Implemented mandated citywide recycling ordinance for the City of San Antonio including 13,500+ apartments• Routinely provided updates and advised upper-level management on contract recommendations

• Served as sole point of contact for escalated audits and billing issues, handling client-wide invoice audit projects• Represented multiple large scale client accounts and accountable for daily client invoice audits• Oversaw all Accounts Receivables functions, consistently meeting the goal of 95% AR collected