David Loader Email & Phone Number

Farnborough, England, United Kingdom

Reading, England, United Kingdom

Woking, England, United Kingdom

Provided enterprise-level assistance to customers at a deep technical level for installation, configuration and troubleshooting of the company’s Software Defined Mainframe (SDM) platform. Represented the company on weekly customer calls. Took ownership of, recreated, and documented issues, working with customers and the global development and delivery teams to provide timely solutions. • Maintained a keen interest in open source software and actively developing my skillset• Developed a proof of concept for system log analysis using Python, PostgreSQL and Flask• Wrote Bash script to convert XML to CSV and directly insert fields to PostgreSQL• Researched other ways to improve speed and accuracy of issue diagnosis• Maintained best practice documentation and release notes• Received a Recognition for Exceptional Services award in March 2019 following Swisscom go-live• Ensured timely escalation of unresolved issues to the appropriate internal development teams• Provided 24/7 first-line customer support

United Kingdom

TUPE transfer from CSCApplication development and support for TV Licensing operations. My duties remained unchanged from CSC with the addition of the following:• Successfully mentored offshore support team during service transition from CSC to IBM• Assumed temporary responsibility for FLOSSY – a system that processes free licences for Over 75s running on HP Unix with Oracle Database- Data loading, testing and support- Quickly learned a system I had never supported before- Created a workaround for file loading issues which arose from recent file format changes- Assisted with testing of codebase changes to accommodate the new file format- Performed same-day SQL updates in response to customer demand

United Kingdom

TUPE transfer from ZurichApplication development and support for TV Licensing operations from January 2006 until transfer to IBM. Mainly worked on IBM z/OS, but also AIX Unix and mobile platforms as well as helping with systems integration.• z/OS – Core TV Licence admin system (LASSY and TVLEO) - Extensive experience with all stages of SLDC application development - Go-to team member for second-line application support and troubleshooting - Successful defect resolution in both batch and online systems - Assumed config manager role for test environment maintenance and major payments subsystem upgrade - Wrote a bespoke script to help maintain DB2 data integrity across test environments - Provided 24/7 production support - Managed on-call rota• Handhelds – customer-facing role, supporting Windows Mobile devices issued to TVL field agents - Worked with the customers to remotely diagnose and resolve device issues - Received a recognition award for the successful field deployment of a major device OS upgrade• AIX Unix – Cash payments system (CASSIE) - Successfully diagnosed and resolved batch failures - Performed timely SQL DB2 updates from Unix shell as required - Managed job scheduling using PTC - Provided 24/7 production support• Systems integration – 2012 TV Licensing contract renewal - Assumed responsibility for managing the laptop builds for TVL staff transferring from Capita - Liaised with Capita staff to define software requirements and minimize licence costs - Liaised with internal departments to arrange purchase of necessary software licenses - Demonstrated Remedy to Capita staff responsible for production support - Received special recognition (“Star of the Week”) for this activity, following successful transitionApplication development and support for the Swiss Re account from June 2004 until January 2006. My duties remained unchanged from Zurich although I did become the go-to team member for customized data migration extracts.

United Kingdom

Joined as a trainee programmer and provided application development and support for mainframe systems underpinning the Zurich Life division. The ZL portfolio was closed and acquired by Swiss Re in November 2003. As a result, my role was transferred under TUPE regulations to CSC in July 2004, where I continued supporting the system until the portfolio was migrated to Windsor Life at the end of 2005.• OS/390 – CAPSIL (VSAM) and ZLI (DL/I)- Quickly learned the required mainframe skillset following initial training- Rapidly became involved in all stages of SDLC application development, including a major new whole-of-life product- Provided out of hours production support for batch- Liaised with Operations ahead of and during weekend change implementation activities

Btec (Edexcel), Software Design And C Language Programming For Engineers, Distinction

Evening classes to learn programming in C and C++

Diploma, Advanced Audio Engineering, Pass

I took a year out to learn more about sound engineering and music production, an area of great interest to me. This allowed me to gain.