David Moss Email & Phone Number

Melbourne, Victoria, Australia

• Duties performed include:
• Document and update policies and procedures
• Contract Management
• Financial Management
• Vendor Management

Melbourne, Victoria, Australia

• Performing various consultation work for clients as required. Current client is Emergency Services and State Superannuation (ESSSuper). Duties performed include:
• Evaluation, recommendation and management of the physical Security and Monitoring environment
• Document and update policies and procedures
• Create and implement Service Management principals and processes
• Facilities management including managing the office related procurement, liaising with suppliers, building management and employees
• Motor vehicle management

Richmond Victoria Australia

Reporting to the General Manager of Managed Services, this role was accountable for leading Thomas Duryea Logicalis’s Infrastructure and Network engineering teams, Field Deskside teams and Field server teams to meet and improve the managed services contractual obligations with their clients.

Richmond, Victoria, Australia

Reporting to the Director of Operations, this role was accountable for leading Thomas Duryea Logicalis’s X86 Server engineer and senior engineer teams, Field Deskside teams and Field server teams to meet the managed services contractual obligations with their clients.

Burwood, Victoria

• Reporting to the Executive General Manager of Operations, this role was accountable for meeting IAG’s Financial, Strategic and Operational objectives through successful management of two high performing multi platform.
• Successful transition of teams’ roles and responsibilities to an offshore 3rd party partner.
• 10% reduction of budget by performing audits on software and hardware & led the delivery of several initiatives including hardware / software upgrades, software consolidation and decommissions
• 40% of direct management team retained and gained promotions in retained organization
• Cost avoidance of $100K by internal upskilling of 20 staff
• Expansion of team’s services through creating capacity by removing manual and redundant tasks and via enhanced automation.

Melbourne, Australia

• Reporting to the Head of Service Delivery and Environments, this role was accountable for leading IAG’s Enterprise Event Management team and Enterprise Operations Services teams to meet their Financial, Strategic and.
• Reduction of budget by consolidation of multiple infrastructure monitoring tools.
• Recognition from CIO for leadership for financial forecasting. Awarded for focus, diligence and as a role model for the group.
• Removal of single points of failure via internal cross training
• Recognition of Leadership for SCOM upgrade project

Melbourne, Australia

• Reporting to Group CIO, this role was accountable for the operational, financial and strategic objectives of IAG’s Service Management & Operations team which was comprised of Data Centre Operations, Performance.
• Mentoring of new leadership team and Cost Centre managers
• Increased online availability through management of a stabilization and improvement program
• Transition of applications to 3rd party.

• Reporting to Group Operations Senior Manager, this role was accountable for delivery of Mainframe and Operations support services. Teams managed included the Mainframe Platform Support team, Mainframe Database team.
• Award for management of internal Cornerstone project
• Award for investigation of Cost Centre Payroll irregularities.
• Award for efforts for team recovery after a major site outage
• Award for going above and beyond for assisting the finance team.
• Restructured the Data Centre Operations team (phase 2) from 5 shifts to 4. Efficiencies gained by a reduction of 5 staff.

• Reporting to the Operations Senior Manager, this role was accountable for meeting IAG’s Financial, Strategic and Operational objectives through successful management of the Data Centre Operations team and the Mainframe.
• Restructured the Data Centre Operations team (phase 1) from 35 staff to 25 staff. Efficiencies gained by a reduction of 10 staff.
• Mentoring of 5 new team managers