David Rose Email & Phone Number

United States

Collect on business-to-business accounts, contributing to department's ability to reach monthly DSO goals. Perform daily collection activities on a multi-million dollar commercial portfolio, contacting customers by telephone and email to resolve any account issues and ensure timely payment. Create account reconciliations at customer request to confirm account and portfolio accuracy.Complete background checks and credit analsysis for new commercial applicants.

Collect on business-to-business accounts, contributing to department's ability to reach monthly DSO goals. Perform daily collection activities on a multi-million dollar commercial portfolio, contacting customers by telephone and email to resolve any account issues and ensure timely payment. Create account reconciliations at customer request to confirm account and portfolio accuracy.Complete background checks and credit analsysis for new commercial applicants.

United States

I contacted customers to collect delinquent payments. Assisted customers with payment processing and future payment arrangements. Reviewed delinquent accounts for repossession assignments. Trained new team members on department processes. Primarily collected on accounts from 60 through 120 days past due. Transitioned to fully remote for over 3 years while maintaining high performance.

Holyoke, Massachusetts, United States

Focused on accounts 30 through 59 days past due. Managed in and outbound calls while processing payments for customers. Performed side tasks as assigned while maintaining a high standard of performance.

Holyoke, Massachusetts, United States

Worked in high volume early collections call center at American Honda Financial Services. Exceeded metrics on first contact resolution and calls taken.Trained new reps on job duties and provided side-by-side coaching.

Holyoke, Ma

Coordinated monthly billing verification alongside program director for a large daycare department as well as training new staff on CCFA. Responsible for learning new processes for the program and keeping senior leadership aware of agency issues that would affect billing while maintaining data supporting center and family attendances.